Customer Care Center bilingual CH-D/F or F/CH-D

Due to Swiss regulations, we only consider Swiss or EU/EFTA applicants  or applicants with a valid work permit. / Due to Swiss regulations we only consider Swiss or EU/EFTA applicants  or applicants with a valid work permit. 

Together for 115 years

KONE is a globally leading company in the manufacture and maintenance of elevators, escalators, and automatic doors with over 60,000 employees. We are known for our innovative and sustainable solutions. We also offer an open, inclusive work culture that values teamwork and diversity. 

KONE (Switzerland) AG is represented with 5 branches and over 380 employees. Our corporate culture is based on the values #CARE, #COLLABORATION, #CUSTOMER and #COURAGE – values we live daily to create an inclusive, sustainable, and innovative work environment. 

We are looking for you as Customer Care Center bilingual (Swiss) German/French or French/(Swiss) German as soon as possible.

Your role

In this position, you represent KONE externally as the first contact person on the phone.

Your tasks with us: no day is the same! 

• Answering all external phone calls

• First level support for invoice complaints

• Processing / documentation via our ticket system

• Administrative support for other departments

• Mail processing and management of various agendas

You bring this with you: technical understanding 

• A completed education in administration or sales, ideally as a Customer Dialogue Specialist EFZ

• Native (Swiss) German bilingual French (at least C1) or vice versa is mandatory. Good knowledge of English is an advantage.

• Good knowledge of common MS Office programs

• Eager to learn, reliable, committed, and team-oriented

You are in the right place if the following things are as important to you as they are to us: 

• An innovative, professional, and friendly work environment that prioritizes employee well-being

• Home office possible up to 2 days per week

• Market-based compensation, at least 25 days of vacation, and other attractive benefits such as free parking at the office and easy accessibility, company laptop, free drinks like water, coffee, and fresh fruit, lunch vouchers possible, a strong pension fund, and participation in exciting company events

• Working in a global company with a large network

• Commitment to sustainability: Our goal is to become a CO2-neutral company by 2030

Your opportunity 

Do you want to shape the future of urban mobility? Then we look forward to your application! Please submit your complete application documents (salary expectations, CV, diplomas, work certificates) online at www.kone.com/jobs (Switzerland) (Requisition R0653123 ). 

* Applications by mail or email will not be accepted. 

Contact us to get your dream job! 

KONE (Switzerland) AG, Barbara Sallin, Talent Acquisition Specialist, 027 305 35 30 

Offers from employment agencies cannot be considered.

At KONE, we focus on creating an innovative and collaborative work culture where we value the contribution of each individual. Employee retention is a key focus area for us, and we encourage our employees to get involved and share information and ideas. Sustainability is an integral part of our culture and daily work. We follow ethical business practices and aim to build a culture of togetherness where colleagues trust and respect each other and where good performance is recognized. As a company that offers a great workplace, we are proud to offer a variety of experiences and opportunities to help you achieve your professional and personal goals and enjoy a healthy, balanced life.

For more information, please visit www.kone.com/careers