Certified Mediator for the Mediation Space

Administration

Certified mediator for the mediation space

Attached to the General Management of the CHUV, the Mediation Space between patients, relatives and CHUV professionals is looking for a certified mediator at a 70% rate from March 1, 2026, or to be agreed upon.

Context

The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, the CHUV plays a leading role in the fields of medical care, medical research, and education.

More than 52,000 patients are hospitalized each year at the CHUV. In the context of illness and care, at the heart of a complex hospital institution, misunderstandings can arise.

The relationship between caregivers and patients/relatives requires trust. When this is compromised, the mediation team gladly receives patients to discuss it. During a confidential interview, patients have dedicated time to talk about their situation, exchange with a mediator, obtain information, and clarify their expectations according to their needs.

These conflict management specialists also support all parties seeking to get out of difficult situations and to build alternatives in a spirit of cooperation. They create favorable conditions so that everyone can talk about what is wrong, resume dialogue, and, if possible, rebuild trust.

The objective is, on the one hand, to provide reflection material to the clinical services or units that request it. This data allows initiating or feeding concrete improvement projects based on the experience of patients, their relatives, and also health professionals.

The mediation team also collaborates with institutional actors around cross-cutting projects, delivers several teaching modules to medical students, nursing students, or as part of continuing education for health professionals. The collected stories also constitute useful material for research. The goal is twofold: to learn from lived experiences and to prevent conflict in the hospital.

Mission

• You welcome patients and their relatives, listen to their feedback on their care at CHUV
• You process their requests and follow up on their situations
• You collaborate with services to find solutions
• You conduct mediations between users and professionals
• You document the situations
• You analyze the collected data to contribute to quality improvement
• You report this information to the different levels of the Institution (General Management / Departments / Services)
• You participate in teaching and research projects
• You promote the activity of the Mediation Space between patients, relatives & professionals

Profile

• You hold a university degree or an equivalent qualification
• You have completed training and hold a diploma in mediation (GPM, Kurt Bosch University Institute, University of Fribourg, HETS HES-SO Geneva, University of Geneva, and other certified training provided by specialized associations or institutions) and conflict management
• You have experience in the hospital environment and/or a strong interest in the hospital
• You know and have an interest in research and data analysis
• You are an empathetic person, stress-resistant, with a keen sense of diplomacy.

Depending on the candidate's experience, the salary scale is between level 12 and 13.

We offer

Becoming a collaborator of the Lausanne University Hospital means benefiting from:

• Top social benefits, 20 days paternity leave and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of vacation per year
• A right to a minimum of three training days per year, with access to a varied offer within the CHUV Training Center and partner training centers of the State of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighborhoods for people relocating to Switzerland from abroad
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bikes)
• Quality hotel-style company restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Ms. Béatrice Schaad, Professor in charge of studying relationships between patients and professionals in the hospital - Head of the Mediation Space between patients, relatives & professionals - Beatrice.Schaad@chuv.ch (please do not apply to this email address)

Since all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70

As part of the recruitment process for this position, if hired, you will need to provide an original criminal record extract. You will also be asked to present your original diplomas and an identity document.

The CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We thank placement agencies in advance to note that applications submitted by them directly on our recruitment platform are not accepted and cannot be invoiced. Thank you for your understanding.