Floor Housekeeper

About the job

Company Description

Fairmont Hotels and Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, with 34 more in preparation, in 30 countries around the world, stretching from the beaches of Hawaii to Canada’s preserved national parks, through the heart of London and the deserts of the United Arab Emirates.

Hotel Presentation: 

Fairmont Le Montreux Palace :

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished establishment, a member of the Accor group, of the Fairmont brand and affiliated with Swiss Deluxe Hotels. Possessing an incomparable worldwide reputation characterized by 236 luxurious rooms and suites and one of the most refined gastronomic experiences, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide choice of delights that will satisfy the most demanding palates. The Montreux Jazz Café is the must-visit spot to vibe to the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, the Lemantine by Alan Geaam, the cuisine of the starred Franco-Lebanese chef who signs the menu of our new ephemeral restaurant for the summer season, and Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible lineup of traditional and exclusive cocktails to the rhythm of the best live scene in town. Fairmont Le Montreux Palace also specializes in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness space dedicated to fitness, relaxation, and beauty.

Floor Housekeeper Permanent Contract – M/F

Creating a pleasant working environment for its employees is as important as turning simple moments into true memories for our guests.

The Floor Housekeeper ensures exceptional upkeep of rooms, public areas, and core zones of the establishment.

Summary of responsibilities:

Reporting to the Assistant General Housekeeper, the essential responsibilities and functions of the position include, but are not limited to:

• Constantly providing professional, friendly, and pleasant service
• Inspecting rooms according to hotel standards
• Supervising the housekeeping team, noting in the instruction book and participating in relocations
• Motivating employees in their work, encouraging and supporting them
• Helping team members if needed
• Ensuring communication between floor staff and management
• Transmitting necessary information to superiors for the smooth running of the department
• Being aware of the floors assigned by the Assistant General Housekeeper or General Housekeeper as well as various instructions (agenda/email/memos) and following up
• Informing floor staff of corrective actions to be taken when inspecting rooms and ensuring maintenance of standards related to floor staff
• Organizing the schedule of their sector based on the Opera report and adjusting it according to hotel priorities
• Always knowing the progress of their team
• Participating in the training of new department employees
• Ensuring proper upkeep of floors, offices, and equipment
• Replacing the evening supervisor’s leave twice a week
• Actively participating in the total quality approach, notably through improvement proposals
• Participating in an annual performance review with their superior
• Knowing the technical and emotional LQA standards and applying them daily through internal audits
• Committing to the quality of their service, discretion, and perfect honesty
• Maintaining a professional attitude, being smiling and calm at all times
• Respecting ergonomic work standards, health & safety rules, hygiene and sanitary prescriptions
• Respecting department and company policies, procedures, and service standards
• Any other tasks as assigned

Qualifications:

• Recognized hotel diploma or certificate is an asset
• Minimum 6 months supervisory experience
• At least 1 year experience in 4* and 5* hotel housekeeping
• Verbal and written mastery of the French language
• Good knowledge of English
• Attention to detail
• Ease with computer tools (Word, Excel, Outlook)
• Knowledge of Opera system is an asset
• Excellent interpersonal and problem-solving skills
• Excellent organizational skills
• Ability to work effectively under pressure in a fast-paced environment
• Ability to work in a team
• Ability to focus on customer needs while remaining calm and courteous at all times

VISA REQUIREMENTS

To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Housing possibility depending on availability
• 1 meal per working day (benefit in kind)
• Discounts in various local businesses
• Preferential rates within the Accor Group, at our points of sale and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

Additional Information

Our values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity. 

Belonging:
We celebrate our differences. We support each other and are always united.​

Integrity: 
We build trust through mutual respect and authenticity.​

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences. ​

Excellence:
We build authentic connections and cherish every opportunity to make those around us feel special.​

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits:
Join our team and enjoy a range of exclusive benefits for your colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring your hard work is rewarded with exceptional benefits.