Order Management Specialist, Lead (Irvine, CA) - Georg Fischer LLC, Irvine, CA
Georg Fischer LLC, Irvine, CA
Irvine
Key information
- Publication date:12 December 2025
- Workload:100%
- Place of work:Irvine
Job summary
Join GF Piping Systems, a leader in piping systems for sustainable fluid transport. Enjoy a collaborative work environment focused on innovation and sustainability.
Tasks
- Serve as the primary contact for customer service agents on escalated issues.
- Utilize problem-solving skills and product knowledge to resolve complex inquiries.
- Collaborate with departments to enhance customer experience and address concerns.
Skills
- Bachelor’s degree preferred with 5 years of management experience.
- Proficiency in SAP and CRM systems, with strong problem-solving abilities.
- Excellent interpersonal and professional communication skills.
Is this helpful?
- Act as the initial point of contact for customer service agents seeking assistance with escalated customer inquiries or complex issues.
- Assist in resolving escalated customer issues by utilizing problem-solving skills, product knowledge, and company policies.
- Collaborate with all other company departments to address customer concerns and improve overall customer experience.
- Monitors department queues to ensure proper coverage.
- Support managers in facilitating timely communication of issues and updates to the team.
- Addressing others by name, title, or other respectful identifier, and respecting the diversity of our work force in actions, words, and deeds.
- Committed to the protection of the environment and the health and safety of our employees, customers, and neighbors.
- Committed to the protection of the environment and the health and safety of our employees, customers and neighbors. Responsible for maintaining and continuously improving our Environmental Management System (EMS).
- All other duties as assigned.
Your profile
- Bachelor’s degree in business management or related field, preferred.
- 5 years of professional management experience, preferred.
- Experience in an industrial or OEM environment, a plus.
- Proficiency with SAP, CRM systems, and other relevant tools.
- Excellent problem-solving skills and the ability to think critically.
- Strong interpersonal skills
- Performs all operations to prescribed safety principals.
- Presents professional communication skills – verbal, written, e-mail.
Benefits
Clear vision and purpose
"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.
Sustainability and innovation focus
We have high sustainability and innovation goals. Let's work towards a sustainable future together.
Excellent learning tools
At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.
Great career opportunities
GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.
Health care
GF offers a comprehensive health and welfare benefits plan including, medical, dental, vision, life insurance, short- and long-term disability, and 401k with generous company match.
Health care
GF offers a comprehensive health and welfare benefits plan including, medical, dental, vision, life insurance, short- and long-term disability, and 401k with generous company match.
Paid holidays
Paid time off include 12 paid days of company holidays.
Sport activities
We support the purchase of a fitness membership from the center of your choice with a subsidy.
Who we are
GF Piping Systems is the world's leading supplier of piping systems. We enable the safe and sustainable transport of fluids. Our business is driven by industry-leading sustainability levels, innovation through digital solutions and investment in a culture based on performance, learning and caring.
