Reception Intern / Rotating Night Auditor (M/F/X) - 6 months

Company Description

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished hotel establishment, a member of the Accor group, the Fairmont brand, and affiliated with Swiss Deluxe Hotels. Boasting an incomparable worldwide reputation characterized by 236 luxurious rooms and suites and one of the most refined gastronomic experiences, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide range of delights that will satisfy the most demanding palates. The Montreux Jazz Café is the must-visit spot to vibe to the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, the MP’s Bar & Grill is a high-end restaurant with a relaxed atmosphere specializing in grilled dishes unmatched in the region, and the Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible lineup of traditional and exclusive cocktails to the rhythm of the best live scene in town. Fairmont Le Montreux Palace also specializes in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation, and beauty.

Job Description

Providing a pleasant, sincere, and personalized service is one of the ways our employees transform simple moments into unforgettable memories for our guests at Fairmont Le Montreux Palace. Be a proud ambassador for your hotel in the position of reception intern, offering warm and efficient service to guests that will make them feel welcome upon arrival, valued upon departure, and always at home.

Do you want to train with professionals, participate in the success of our establishment, and contribute to our guests' satisfaction? Then apply!

Summary of Responsibilities:

Reporting to the Front Office Supervisor, the essential responsibilities and functions of the position include, but are not limited to:

General Missions:

• Consistently provide professional, friendly, and engaging service
• Ensure reception coverage during the day or night as well as the quality of services offered to guests
• Handle guest check-ins and check-outs
• Accompany guests to their rooms and explain the operation of the hotel and its facilities
• Handle various guest requests (technical, additional items, etc.)
• Manage the telephone switchboard and the fire emergency center
• Ensure the promotion of the loyalty program
• Learn and apply the technical and emotional standards of LQA
• Apply and master safety rules during critical situations: Think and stay calm, alert as soon as the situation allows – observe to provide as many details as possible during testimony – protect the scene until police arrival
• Commit to the quality of service, discretion, and perfect honesty
• Maintain a professional attitude, be smiling, and remain calm at all times
• Respect ergonomic work standards in health & safety rules, hygiene, and sanitary prescriptions
• Respect the policies, procedures, and service standards of the department and company
• Perform any other assigned tasks

Specific Missions for Reception Intern:

• Welcome guests and process arrivals and departures according to chain standards
• Accompany guests to their rooms and explain the operation of the hotel and its facilities
• Assist guests with their specific requests
• Promote the hotel’s points of sale (restaurants, bars, and Spa)
• Make reservations
• Answer the phone and manage the telephone switchboard
• Follow up on complaints and ensure communication
• Ensure the promotion of the loyalty program
• Follow up on guest requests (technical, laundry, lost and found, etc.)

Specific Missions for Night Auditor Intern:

• Perform day-end closing operations and verify their accuracy
• Write a report of activities and problems occurring each night
• Invoice guests based on information communicated by various points of sale
• Prepare daily statistical and accounting reports
• Transmit necessary elements to the accounting department for invoice dispatch
• Provide In Room Dining and Housekeeping service during the night
• Handle various guest requests (technical, additional items, etc.)
• Handle payments and other currency exchange operations
• Make reservations
• Ensure reception coverage during the night and the quality of services offered to guests
• Handle guest check-ins and check-outs
• Accompany guests to their rooms and explain the operation of the hotel and its facilities
• Manage guest telephone calls
• Manage the telephone switchboard and the fire emergency center
• Ensure guest wake-up calls
• Drive and park guests’ cars according to standards
• Apply and master safety rules during critical situations: Think and stay calm, alert as soon as the situation allows – observe to provide as many details as possible during testimony – protect the scene until police arrival
• Conduct security rounds in the hotel
• Ensure opening and closing of access to Fairmont Le Montreux Palace
• Ensure turning off and on of lighting in the hotel

Qualifications

• Internship required as part of hotel or tourism training
• Fluency in French
• Good knowledge of English
• Mastery of a third language (German, Arabic, or Russian) is an asset
• Ability to use Microsoft Windows applications
• Professional appearance required
• Ability to work efficiently under pressure in a fast-paced environment
• Ability to work in a team
• Particularly responsible and reliable
• Sense of hospitality and sales
• Adaptability / flexibility
• Rigor and organization

Physical requirements of the position (include but are not limited to):

• Frequent: standing or walking throughout the work period.
• Occasional: kneeling, pushing, pulling, lifting
• Occasional: climbing up or down stairs

Additional Information

VISA REQUIREMENTS

To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Housing possibility depending on availability
• 1 meal per working day (benefit in kind)
• Discounts in various local businesses
• Preferential rates within the Accor Group, at our points of sale, and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

Additional Information

Our Values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support each other and are always united.​

Integrity:
We build trust through mutual respect and authenticity.​

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences. ​

Excellence:
We build authentic connections and cherish every opportunity to make those around us feel special.​

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits:
Join our team and enjoy a range of exclusive benefits for your colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring your hard work is rewarded with exceptional benefits.