Clerk: Focus on Consulting (80 - 90%)
Stadt Winterthur
Winterthur
Key information
- Publication date:27 December 2025
- Workload:80 – 90%
- Contract type:Permanent position
- Place of work:Winterthur
Job summary
Join the social services team in Winterthur! A meaningful role awaits.
Tasks
- Conduct registration interviews for economic and personal social assistance.
- Provide information and brief consultations in various life situations.
- Manage case documentation and administration in the client system.
Skills
- Commercial training with further education in social insurance required.
- Strong social skills and effective communication abilities needed.
- Ability to remain calm in hectic situations is essential.
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Clerk: Focus on Consulting (80 - 90%)
You are looking for a meaningful task where you have direct daily contact with people? Welcome to the Social Services of the City of Winterthur! You can expect a versatile working environment where your commitment counts and your consulting skills are in demand. From March 1, 2026, or by arrangement, we are looking for a committed personality to strengthen our Central Contact Point (Intake).Your Tasks
- Independent conduct of registration interviews for economic and personal (asylum) social assistance
- Providing information by phone and in person as well as short consultations in various life situations
- Complete case recording and file management in the electronic client system KLIB until the case is handed over to social work
- Administrative tasks such as document checks, appointment scheduling, mail processing, and preparation of foundation applications
- Responsibility for the training and supervision of a commercial apprentice
Your Profile
- Commercial training, supplemented by further education in social insurance
- Professional experience in the areas of social assistance, social insurance, or a comparable consulting function
- High social competence, communication skills, and the ability to keep an overview in hectic situations
- Confidence in dealing with people of diverse origins and life situations
What We Offer
- A varied, meaningful activity in direct client contact
- An open, motivated, and supportive team with a lot of experience
- Wide range of internal training as well as personal development opportunities
- Modern workplace in the heart of Winterthur
- Further benefits can be found on our website.
Contact
Your questions about this exciting position will be gladly answered by Alexandra Baer, Head of Central Contact Point, phone 052 267 41 08. Learn more? https://stadt.winterthur.ch/We look forward to your online application.
