Customer Quality Specialist (80% - 100%)

Your role and responsibilities

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams with the aim to achieve and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your expertise by collaborating with local functions that impact the quality results to reach the targets for the organizational unit and aim for world-class performance.

The work model for the role is: #LI- hybrid

This role is contributing to the Power Protection, Smart Power division in Quartino, Switzerland.

You will be mainly accountable for:

• Analyze the customer issues systematically to identify root causes and initiate cases in the Practical Problem Solving (PPS) tool to track corrective activities and ensure resolution.

• Present quality reports and improvement initiatives to customers, with systematic follow-up on agreed actions.

• Define containment, corrective, and preventive actions. Facilitate Level 2 Quality Circles and escalate critical cases to the line manger when necessary.

• Contribute to the improvement of key quality metrics including First Pass Yield (FPY) manufacturing, Supplier PPM, Customer DPU, and overall Cost of Poor Quality (COPQ).

You will join a dynamic, talented and high-performing team, where you will be able to thrive.

Qualifications for the role

• Bachelor's degree in Electrical Engineering or related field

• Minimum 5 years of experience in quality or equivalent role

• Deep understanding of quality processes, problem-solving methodologies, and continuous improvement tools

• Excellent communication and interpersonal skills with proven ability to engage stakeholders at all organizational levels

• Flexibility to work beyond standard hours and perform effectively under pressure

• Fluent in English and Italian (written and spoken)

• Lean Six Sigma Green Belt certification is a plus

• Willingness to travel up to 10% of the time for customer visits and site inspections​