VIP Guest Services Coordinator 100% (m/f/d)

About the job

• Handling and managing individual VIP guest requests including independent coordination with all involved departments
• Preparation of the daily VIP report as an operational basis for arrival, stay, and departure
• Planning, organizing, and distribution of VIP welcome amenities as well as farewell gifts
• Execution and responsibility of the private butler service in the top suites of the Grand Hotels
• Ensuring professional food and beverage service according to the specified standards
• Support of delegations including overall coordination of all involved areas
• Organization and execution of special VIP guest requests such as birthdays or honeymoons

• Completed training in the hotel or gastronomy sector
• Professional experience in a comparable position, ideally in luxury hospitality
• Very good organizational skills and confident handling of digital tools
• Flexible, resilient, and independent working style with a high quality and sense of responsibility
• Host mentality, teamwork skills, as well as an open and communicative personality
• Excellent German and English skills, additional foreign languages are an advantage

• Taster evenings and discounts at the Thermal Spa
• Free tickets to Tamina Gorge
• Trial stay after passing the probation period
• Up to 50% discount in the restaurants
• Up to 50% discount in the fitness center and Tamina Therme

The Grand Resort Bad Ragaz stands for quality, excellent service and has been awarded six Michelin stars, a green Michelin star, and 76 GaultMillau points. The unique combination of luxury hospitality, gastronomy, spa, health, business, events, and golf makes the Grand Resort distinctive and unique.

Our 800 employees strive for excellence with our values of personal responsibility, mindfulness, and innovation. Want to become part of the team and culture? Then definitely take the chance to grow with us in Europe’s leading wellbeing & medical health resort!