Service Center Agent (a)

14 February 2026
100%
Permanent position
Lupfig (Aargau)

Job summary

Join Green as a Service Desk Agent, where you’ll enhance services. Enjoy a collaborative environment with growth opportunities.

Tasks

Serve as the first contact for clients, managing incidents and requests.
Handle first-level support inquiries independently and efficiently.
Document solutions and improve internal support processes continuously.

Skills

Technical or commercial training with customer support experience required.
Structured and solution-oriented work approach is essential.
Fluent in German and English for effective communication.

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About the job

Do you want to actively shape the future of Green?

As a Service Desk Agent, you are the first point of contact for our customers and make an important contribution to the stability and quality of our services. In your role, you combine technical understanding with a strong service orientation: You receive incidents and service requests, record and prioritize them in a structured manner, and independently handle standard inquiries in first-level support. More complex issues are specifically forwarded to second-level support, and you coordinate closely with the responsible specialist departments. You continuously keep an eye on open tickets, ensure compliance with agreed service levels, and carefully document solutions in our knowledge database. With your commitment, you actively contribute to building our service desk and continuously optimizing our internal support processes.

Your area of responsibility

Central point of contact for customers with responsibility for the structured receipt, prioritization, and management of incidents, service requests, and changes according to ITIL standards
Independent handling of service requests in first-level support with a focus on fast, solution-oriented, and high-quality implementation
Coordination of escalations and close cooperation with internal specialist departments to consistently meet agreed service levels
Traceable documentation of solutions and continuous development of the knowledge database
Use of customer feedback and own impulses for sustainable improvement of service quality, processes, and customer satisfaction
Active participation in the establishment and further development of the service desk into a modern, customer-oriented service and communication hub

Your skills

Completed technical or commercial-technical training
Initial experience in customer support, service desk, or a comparable function
Structured, reliable, and solution-oriented working style
Experience in the data center environment or willingness to acquire it
Service- and customer-oriented communication
Very good German skills as well as very good English skills

Desirable additional qualifications:

Basic knowledge of ITIL or willingness to further train in this area
Understanding of ticketing systems and documentation-oriented work
Interest in technical developments and strong willingness to learn
Experience in shift work or willingness to work in shifts

Our offer

At Green, people feel comfortable who like to take responsibility, communicate openly, and find solutions together with others. We value a structured and high-quality way of working that combines both efficiency and care. If you enjoy thinking along in a dynamic environment, actively shaping change, and working with different teams, you fit well with our culture. Integrity, team spirit, and respectful interaction at all levels are particularly important to us.

An environment that shapes the future: Green is one of the leading data center operators in Switzerland. With us, you work on topics of real relevance – digital infrastructure, innovation, and sustainable future technology.

Responsibility & scope for design

With us, you can make a difference:

· clear areas of responsibility

· short decision-making paths

· direct access to management

· room for your own ideas and improvements

Professional, appreciative collaboration: We live a culture of open communication, reliability, and mutual respect. You work with colleagues who are strong professionally and enjoy developing solutions together.

Development & perspectives: We support your development through individual promotion and support of your further training.

Stability & meaning: As part of a Swiss company with a long-term focus, you work in an industry that is not only growing but essential for the economy and society.

Are you in?

We look forward to applications (a) of all kinds - The (a) stands for diversity, also in our job title.

We look forward to receiving your application via the "Apply now" button. Please use only this way to send us your documents, as we cannot consider applications via other channels, such as email.
If you have questions about our application process or an open position, you can contact us at any time at the email address hrm@green.ch. We ask for your understanding that we are difficult to reach by phone as we are often involved in interviews.

We would like to refrain from the support of personnel agencies when filling the position. Please do not submit dossiers to us, thank you very much.