Customer Service Coordinator

18 March 2026
100%
Brügg

Job summary

Join SGS, a global leader in testing, inspection, and certification. Be part of a dynamic team with a focus on sustainability and quality.

Tasks

Handle all back-office activities efficiently.
Ensure daily phone follow-ups with clients for smooth communication.
Maintain databases and support various projects as needed.

Skills

CFC "Employé de Commerce" with 2 years experience required.
Fluency in French and German; Italian or English is a plus.
Strong communication skills and team-oriented mindset essential.

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About the job

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Handle all back-office activities,

Ensure daily phone follow up with clients,

Prepare, control, register and send out invoices to customers,

Provide administrative support to operations activities,

Liaise with the laboratory supervisor to coordinate the activities,

Support the organization of events such as trainings of externals,

Maintain databases,

Assist and work on various projects apart from main activities,

Ensure appropriate filing and archiving,

Ensure the absolute compliance of his actions with the Code of Integrity

Qualifications

CFC “Employé de Commerce”

2 years experience

Good command of MS Office tools and MS Outlook

Fluent in French and German, Italian and/or English are a plus

Reliable, flexible and accurate

Team oriented

Customer focused

Good communication skills (oral and written)

Scientific knowledge is a plus