Head of Meal Service Group (100%)

About the job

The EOC, the multisite hospital of Ticino, is present with its institutes throughout the entire cantonal territory for a total of 1,000 beds. The organization effectively combines a local approach with an overall vision, guaranteeing the population a comprehensive and nearby hospital offer, regardless of where the services are requested.

Thanks to the commitment and expertise of over 6,500 collaborators and their attention to human relations, the EOC ensures quality healthcare by caring for over 41,000 inpatients annually and providing over 600,000 outpatient consultations.

To complete our team of Hospitality Services at the Regional Hospital of Lugano, we are looking for a

Head of Meal Service Group (100%)

Profile:

The ideal candidate has solid experience in the structured catering sector, with a professional background comparable to that of an experienced Maître d’Hôtel. They have developed high skills in operational service management, team coordination, and maintaining high-quality standards even in high-volume contexts.

They transfer these skills to the healthcare field, standing out for a strong sensitivity towards the patient, understood as a person with specific needs and often in fragile conditions. They are able to combine hospitality logic with clinical-organizational requirements, ensuring an efficient, safe meal service while also attentive to perceived quality. The profile is completed by strong operational leadership, organizational skills, and a solution-oriented approach.

Necessary requirements:

• Training in hospitality/catering (AFC or equivalent qualification);
• Minimum professional experience of 3–5 years in similar or comparable roles (e.g., Maître d’Hôtel, dining room manager);
• Proven experience in operational team management;
• Knowledge of hygiene and health regulations (HACCP);
• Ability to organize and manage service flows;
• Strong customer/patient orientation and relational sensitivity;
• Excellent communication skills and management of feedback/complaints;
• Ability to work in dynamic and high workload contexts;
• Ability to collaborate interdisciplinarily (with care staff and other services);
• Availability to work in shifts.

Start date:

Submission of applications and information:

Complete applications including curriculum vitae, cover letter, copies of study and work certificates must be submitted by April 6, 2026, only electronically via the website www.eoc.ch.

Applications sent by mail or email will not be considered, nor will applications that do not meet the required criteria.

Further information can be requested from Ms. Tania Antoniou, Head of Hospitality Services (+41(0)91 811 62 72).