Stadt Winterthur
Winterthur
Yesterday
Commercial Clerk Customer Service (80% - 100%)
- 14 March 2026
- 80 – 100%
- Permanent position
- Winterthur
Job summary
Join Stadtwerk Winterthur, a reliable service provider that ensures quality. Enjoy a supportive work environment with great benefits.
Tasks
- Engage in customer service to enhance satisfaction in Winterthur.
- Respond to inquiries and provide information on energy products.
- Manage administrative tasks and contribute to projects.
Skills
- Candidates should have a commercial or technical EFZ qualification with experience in customer support.
- Strong service orientation and excellent communication skills.
- Proficiency in MS Office, SAP, and CM with a high IT affinity.
Is this helpful?
About the job
Customer-oriented, reliable, and quality-conscious: We owe our success to these strengths. As a cross-sector company, we take care of all concerns of our customers regarding electricity, telecommunications, gas, water, district heating, waste disposal, wastewater treatment, and energy contracting – all in accordance with the promise "We offer comfort." Stadtwerk Winterthur offers attractive employment conditions and challenging tasks to its employees.Your Tasks
Get involved in our customer service and help ensure the satisfaction of Winterthur residents with our services. You can expect a varied range of tasks in a dynamic and changing environment:- You answer customer inquiries by phone or in writing, carry out clarifications, and inform our customers about our energy products.
- You perform administrative tasks (e.g., managing master data, handling complaints).
- You gladly take on responsibility and participate in future projects.
Your Profile
- You have a commercial or technical vocational training EFZ and several years of experience in customer service in the service industry. Experience in the energy sector is an advantage.
- You work in a structured and careful manner and are service- and customer-oriented. As an open, flexible, and communicative person, you quickly integrate into the team.
- Your quick comprehension and networked thinking enable you to recognize connections and actively participate in finding solutions.
- High IT affinity as well as good knowledge of MS Office, SAP, and CM.
- Very good written and spoken German skills, good knowledge of another foreign language is an advantage (English, French, Italian, etc.).
What We Offer
- Mobile work after the introductory phase (home office).
- Flexible working hours (annual working time model).
- 5 weeks of vacation, an additional week from age 55.
- Vacation purchase of up to two weeks for full-time employment.
Contact
Your questions about the position will be gladly answered by Besarta Tolaj, Head of Customer Service, Tel. +41 52 267 61 07. Learn more? https://stadt.winterthur.ch/We look forward to your online application.
