Night Receptionist (M/F)

About the job

Join Accor, a group that brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and what you bring. There are many opportunities for development and growth. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality.
Become a Heartist®, and let your heart guide you in this world where life beats stronger.

The Novotel Monte Carlo is a recently established hotel in Monte Carlo, featuring 218 rooms, a restaurant, a lounge bar, 500 m² of modular meeting rooms (ProAct Label), a swimming pool, a fitness room, and a hammam.

With its terraces and gardens, the Novotel Monte-Carlo immerses you in the atmosphere of the Riviera.
Our 218-room hotel is located in the heart of the city, just a 3-minute walk from Monaco train station. Nearby are the casino, the opera, the marine thermal baths, the Monte-Carlo Metropole shopping center, and the Formula 1 Grand Prix circuit. A little further away, the Prince's Palace, the Oceanographic Museum, the exotic gardens, the Grimaldi Forum, and Larvotto beach are all easily accessible by bus. Finally, our hotel is 2 km from the heliport and 25 km from Nice-Côte d'Azur airport.

MISSION/ MAIN RESPONSIBILITIES:
As the first point of contact for the client, you are the ambassador of our brand and our hotel.
Under the responsibility of your department head, your main tasks will be:
You ensure a warm and quality welcome to your clients, and oversee the smooth running of their stay by responding to their requests within the brand standards, notably applying the Novotel Spirit attitudes and embodying the Heartist spirit in your interactions with clients.

You inform the client about their various requests and offer a response adapted to their needs, ensuring their satisfaction.
You handle operations related to client check-in and check-out, and manage disputes if necessary, ensuring follow-up with your hierarchy.
You manage billing and cash handling during the service and are responsible for your cash fund. Any error/difference will be immediately reported to your Department Head.
You apply pricing recommendations and seek to make additional sales by applying the hotel's commercial and pricing policies.
You participate in coordinating room management and allocation with the hotel's different departments.
You prepare group arrivals to ensure a quick and compliant welcome according to client requests.
The above-mentioned tasks are not exhaustive and may evolve depending on the imperatives related to the organization of the establishment.
You contribute to achieving the quantitative and qualitative objectives of your department and participate in customer loyalty.
You ensure the closing of daily operations and distribute reports needed by the relevant departments.
You manage relocations and any other situations that may occur during the night within the hotel.
You respond to client needs at night regarding room service, basic technical interventions (battery changes, light bulbs, air conditioning issues, etc.), equipment needs such as irons and boards, luggage assistance, etc.
You manage the drop-off area to ensure it is always accessible.
You ensure the hotel's security at night and perform security rounds and checks as defined in your procedures.
Any other tasks related to the position and department: taking reservations, administrative and editorial assistance, entering rooming lists, or delivering invoices or account statements to rooms, etc.

PROFILE:
Experience in a hotel of the same category required
Knowledge of Opera software is desired
Fluency in English is essential, good command of Italian is desired
Organizational skills, autonomy, responsiveness, and diplomacy are essential, as well as a strong sense of service
Excellent presentation and interpersonal skills are imperative

Note:
Night shifts totaling 39 hours per week

• Ability to work effectively in a team and initiative
• Excellent communication skills, both oral and written
• Variable and rotating hours totaling 39 hours per week, without breaks