Customer Advisor Swiss Post Fribourg and Home Office
Callpoint AG
Fribourg
Key information
- Publication date:10 September 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Fribourg
Callpoint - an owner-managed Swiss call center - takes care of our employees and customers with passion and commitment. With us, you have finally arrived.
Communicative, motivated, enthusiastic, and enjoy customer contact? Then come to us, we support and develop you. From 01.10.2025 and 03.11.2025 we are looking for you for our service center in Fribourg - we look forward to your application.
Have we sparked your interest? Then we look forward to your application. You can apply online or via email.
No motivation letter or resume at hand? No problem, write us an email and let us know how we can contact you.
Your questions will be gladly answered by Pietro Certo, pietro.certo@callpoint.ch, 058 201 15 74
Communicative, motivated, enthusiastic, and enjoy customer contact? Then come to us, we support and develop you. From 01.10.2025 and 03.11.2025 we are looking for you for our service center in Fribourg - we look forward to your application.
- You take customer concerns, orders, and complaints by phone and convince with your competence and cleverness
- You process written inquiries and customer emails flawlessly
- Support and advice
- You manage attractive customer mandates and continuously expand your expertise in customer service
- People who need support or are dissatisfied become enthusiastic customers through your help
- The enthusiasm of our customers rewards you for your commitment
- You understand Swiss German
- You master French and/or Italian in spoken and written form (at least B2 - C1 level)
- English is welcome (spoken and written)
- You enjoy dealing with customers
- You like working in a lively team
- In the medium term, you want to take on more responsibility
- Good PC skills are a requirement
- You are looking for a hybrid work model in which you can mostly work from home
- A clean criminal record and debt collection register extract are required for employment
- Modern and pleasant working atmosphere with a workplace directly next to Fribourg train station
- Collegial atmosphere
- Careful training and individual support
- Development opportunities within the company
- Attractive employment conditions according to the collective labor agreement of the contact center industry
- Workload 80 - 100% possible
- Home office possible after the training and onboarding phase
- Up to the 5th year of service, one more day of vacation each year, purchase of additional vacation possible
- You can buy additional vacation days
- Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.
- Working hours Monday to Friday 07:30 to 18:00 (once a week until 19:45), and twice a month on Saturday from 08:00 to 12:00
Have we sparked your interest? Then we look forward to your application. You can apply online or via email.
No motivation letter or resume at hand? No problem, write us an email and let us know how we can contact you.
Your questions will be gladly answered by Pietro Certo, pietro.certo@callpoint.ch, 058 201 15 74
