Head of Support Processes 70 – 100%
Hochschule Luzern (HSLU)
Horw
Key information
- Publication date:22 November 2025
- Workload:70 – 100%
- Contract type:Permanent position
- Place of work:Horw
Job summary
Join Hochschule Luzern as a Process Coordinator in innovative support processes. Embrace a dynamic environment with growth opportunities.
Tasks
- Analyze and innovate departmental support processes for the future.
- Identify needs of staff and students for optimal support.
- Coordinate collaboration with internal and external units effectively.
Skills
- University degree, further training in processes and organization preferred.
- At least 3 years of experience in process analysis and design.
- Proficient in digital tools and agile methodologies.
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Your Tasks
- Analysis and forward-looking and innovative further development of departmental support processes
- Recognizing the needs of employees and students
- Coordination and optimization of collaboration with internal and external units such as Marketing & Communication, HR, Controlling/Finance, Facility Services, Reception, Cafeteria Team, etc.
- Ensuring that support processes optimally support education, research, continuing education, and services
- Designing and leading a team that delivers support services in a service-oriented manner with joy and cooperation
- Close exchange with the department management
- Close collaboration with the project management for department and organizational development
- Representation of the department in higher-level committees
- Compiling important decision-making bases, data sets, and analyses
- Further development of our external appearance as well as our acquisition and positioning activities
Your Profile
- University degree
- Further training in processes and organization desired
- At least 3 years of experience in process analysis and design
- Knowledge of how universities operate
- Proven competence in applying methods of collegial leadership as well as Scrum and Lean approaches
- Confident use of moderation, participation, and evaluation methods
- High affinity for digital tools
- Agile personality with high empathy and strong willingness to shape
- Enjoyment of interdisciplinary collaboration and change work
- Communicative, solution- and service-oriented, independent, and structured
- Willingness to shape rather than administrative mentality
Our Offer
- Freedom to shape, responsibility, and development opportunities
- An environment that wants change – and values your initiative
- The workplace is located on the campus of the Department of Technology & Architecture, in an attractive location directly next to Horw train station (Canton of Lucerne).
Professional Information
Prof. Manfred Huber
Director HSLU Technology & Architecture
Tel. 041 349 35 43
manfred.huber@hslu.ch
As the largest educational institution of the six Central Swiss cantons, the Lucerne University of Applied Sciences and Arts is at the pulse of the times with its offerings. Visionary and innovative, nationally and internationally, we impart knowledge. Join us and become part of our shared, sustainable future.
