Service Delivery Tech II, EUS

VF Corporation is looking for an exceptional Service Delivery Technician for End User Service to join our DT EMEA End User Service (EUS) team based in Stabio, Switzerland.

Let’s talk about the role!     

The primary responsibility of the Service Delivery Tech II, EUS is to enable VF employees to use technology that allows them to work more efficiently.  The Service Delivery Tech II, EUS is expected to provide advanced technical support and troubleshooting to VF associates while providing exceptional customer service.

We expect that you will deliver unbeatable results whilst fulfilling the following aspects of the Service Delivery Tech II, EUS role:

• Identify, triage, and resolve technical problems of moderate complexity.   
• Accurately, document, track, and monitor problems using applicable systems and tools. 
• Provide support to end users for computer, application, system, device, access and hardware issues. Basic knowledge/interest on audio/video streaming events assistance and post-productions video editing . Adobe Premiere Pro or Blackmagic Davinci Resolve beginner level knowledge is highly valued
• Accept various projects, develop work plans, and ensure timely completion as directed.
• Must have strong interpersonal skills and a desire to thrive in a team-oriented environment. 
• Installation and Support of company and required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software.
• Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day-to-day IT Infrastructure at the location they support
• Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks) 
• Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership
• Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the VF workforce to adapt and embrace technology to work more efficiently
• Provide tech bar type service for face-to-face engagement with VF associates
• Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays (Zoom, telephony, Brandlive, etc...)
• Hardware configuration and deployment following VF standards

Skills for Success

The requirements listed below are representative of the knowledge, skills, and/or abilities required for the individual to be successful in this position.

• Preferably AA/BS degree in Computer Sciences or related technology field
• Experience: A few years in IS/IT environment In-depth technical knowledge of workstation hardware and software, printers, network and peripheral equipment like scanners, tape-drive, palm pilots, etc.
• Language skills:  Fluent in English, knowledge of other languages is an asset
• Technical certifications such as MCSE, MCTS, A+, Cisco preferred
• Strong Analytical Skills
• Ability to work with peers in collaborate teams

Good relational skills with a focus on rapport-building, listening, and questioning skills will help you getting the job done and going the extra mile. We are looking for:

• A pro-active Team player, able to perform well under pressure
• Working knowledge of Microsoft Windows Server platform, Windows and Mac OS, local area networks and the VF wide area network.
• Computer hardware and software troubleshooting
• Advanced knowledge of Microsoft products (OS & Office), Apple OS/iOS, Citrix Client
• Perform at a high standard of efficiency and work independently with minimal supervision.
• Ability to lift packages up to 30 lbs
• The ideal candidate should have a basic interest and some foundational knowledge in multimedia and event support. This includes familiarity with audio concepts, such as microphones and mixers, and a general curiosity for assisting in large-scale townhalls or virtual events via Zoom or Teams. While advanced expertise is not required, a willingness to learn and engage with technical aspects of event setup is essential. Enthusiasm for hands-on involvement in multimedia event preparation is highly valued. 

About VF

VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package.

• A supportive feedback-based culture where respect and integrity guide us in what we do
• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
• Be part of an iconic lifestyle brand in a multi brand, multi countries organization
• On site gym offering health and well-being initiatives
• A discount card with 50% on all VF brands
• Break out areas offering complimentary hot drinks

This post is not eligible for relocation support.

Free to Be, Inclusion & Diversity 

As an equal opportunity employer, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.