After Sales Manager

Do you want to dive in the fast-growing industry of drones and get a rewarding experience in a dynamic scale-up environment? 

At Flyability, we believe that robots should be sent into hazardous places and dangerous situations instead of humans. To support our belief, we created Elios, the world’s first collision-tolerant flying robot that for the first time allows remote entry to complex and indoor spaces. With more than 100 employees, Flyability is the pioneer in the UAV indoor inspection industry. Joining Flyability is not just taking on a new job, it is seizing the opportunity to improve the life of millions of people and build the future of robotics.

To complete our creative and dynamic team in Lausanne, we are seeking an 

After Sales Manager (100%)

Starting date: as soon as possible

Your role:

As the After Sales Manager you will be a vital point of contact for our customers. Your primary mission is to transform them into highly engaged, frequent users who achieve measurable inspection outcomes. This will be key to driving retention, expansion, and advocacy across all our channels, including both direct sales and our reseller/partner network.

You will report directly to VP Operations and be responsible to build and grow this activity.

What you will own: 

• Create and develop on short and long term a CS Strategy & Operating Model (roadmap, playbooks, KPI for customer satisfaction)
• Drive and lead Onboarding & First Value (standardize onboarding plans, adapt flow B2B, B2C)
• Collect, understand and solve blockers to push adoption of the product
• Support and prepare strategy to encourage Renewal and Expansion on existing markets
• Support recurring and new customers in training & use of product
• With support of the Sales team analyse the market and propose Customer Mapping & Executive Alignment
• Be a close contact and advisor for resellers 
• Be a key player in the pushing the Voice of Customer  in Product life cycle

Your profile:

• University degree or equivalent in sales/aftersales, business administration or commercial field
• Minimum 5 years of experience customer facing roles, in leading aftersales and/or growing customer success department
• Experience in the B2B industrial field with software, hardware or services with contract sizes ranging from 50 to 500k USD
• Proven experience in leading and scaling high performing teams
• Fluent in French and English, any other language an asset
• Experience with CRM tools such as salesforce
• Strong communicator able to analyze and share the relevant information and recommendations across the sales, marketing, customer support and product teams and act as the internal voice of customers
• Ability to rapidly understand the context and pain points of customers in various industrial markets and develop relationships
• Project leadership to design processes and workflows to best understand and drive success of our customers

Perks & Benefits You'll Love:

• Enjoy 25 vacation days per year, plus all public holidays to recharge and explore
• Additional days off are granted based on your seniority with us, up to 5 days.
• Stay secure with comprehensive accident insurance covering medical treatments and hospitalization
• Work your way with flexible schedules and the option to work remotely up to 2 days per week
• Boost your well-being with discounts on gym memberships and sports events
• Access exclusive benefits through Swibeco, our platform that offers discounts and rewards at a wide range of retailers and services.
• Connect with your team at exciting events like our ski weekend, summer barbecue, and after-work gatherings

… and so much more! Apply now to discover all we have to offer.

Flyability is a young Swiss company that values independent thinking combined with a collaborative spirit. Every day, you will have the opportunity to share your ideas and contribute to solving problems. We all work together, and each voice is important to move forward.

Ready to join?

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply —regardless of your past experience or resume, we'd love to hear from you.