Reference Nurse Quality of Care & Patient Safety (60–80%)

Company Description

Established locally and firmly rooted in its region, the Arc Network offers comprehensive and integrated patient care. It includes two hospital sites (Moutier and Saint-Imier), six Medicentres, the Biel Medical Center (Medizinisches Zentrum Biel), an ambulance network, two nursing homes, two radiology institutes, a center for physical and cognitive therapies, as well as a home hospitalization service.

With nearly 1,250 employees, the Arc Network meets the needs of a population of approximately 80,000 inhabitants. A pioneer with the VIVA project, it is the first fully integrated care organization in Switzerland to offer a health insurance plan promoting coordinated, efficient, and patient-centered care.

In this context, we are strengthening our clinical governance and recruiting a Reference Nurse Quality of Care & Patient Safety, a key player in continuous improvement and risk prevention for a 6-month or 12-month fixed-term contract.

Job Description

Reporting to the medical management and working closely with clinical, medical-technical teams and external partners, you actively contribute to deploying, evaluating, and evolving the quality and safety management system across the entire Arc Network.

You are an institutional reference for quality, vigilance, and safety culture, with a pragmatic approach based on data, scientific evidence, and continuous improvement.

Your main responsibilities

Quality & Safety Governance

• Promote the quality and patient safety culture defined by medical management (just culture, risk management, organizational learning).
• Deploy and maintain the quality of care / vigilance system in accordance with Swiss legal requirements, national recommendations (e.g., ANQ, H+), and institutional standards.
• Coordinate quality documentation (procedures, guidelines, indicators): writing, updating, dissemination, and archiving.

Risk Management & Continuous Improvement

• Manage and develop the CIRS system: analysis of adverse events, feedback, monitoring of corrective and preventive actions.
• Lead the patient satisfaction and experience system (collection, analysis, communication of results, improvement plans).
• Organize, conduct, and follow up on internal audits (clinical processes, professional practices), ensuring implementation and evaluation of corrective actions.
• Contribute to the analysis of quality indicators (results, processes, safety) and their promotion to teams and management.

Training & Team Support

• Design and deliver targeted training in quality of care, patient safety, risk management, and vigilance.
• Support teams in adopting best practices and evidence-based recommendations.
• Facilitate and coordinate interdisciplinary working groups around cross-cutting quality projects.

Projects & Partnerships

• Support strategic projects initiated by medical management and the Quality of Care team.
• Coordinate quality activities related to institutional project management plans.
• Collaborate with external partners (networks, partner institutions, quality mandates).

Qualifications

Professional Qualifications

• Nursing diploma recognized in Switzerland.
• Specialized training in quality of care / risk management / patient safety (CAS, DAS or equivalent desired).
• Proven experience in a hospital setting, ideally with transversal or coordination responsibilities.
• Experience in managing or organizing care services is an asset.
• Demonstrated commitment to continuing education.

Personal Skills

• Rigor, discretion, and analytical and synthesis skills.
• Excellent interpersonal, pedagogical, and communication skills.
• Collaborative leadership, influence capacity, and ease in interdisciplinary work.
• Autonomy, sense of priorities, flexibility, and openness to change.
• Ability to lead projects and mobilize teams around quality objectives.

Additional Information

Join a strategic position at the heart of quality and patient safety, in a dynamic and innovative environment.
You will work closely with committed multidisciplinary teams and benefit from solid institutional support and real professional development opportunities.
Our positions offer privileged access to continuing education and training, while promoting work-life balance.
We place great importance on diversity and inclusion: our positions are open to all, regardless of your background and experience.

Work location(s): Saint-Imier, Moutier and Arc Network sites / Home Office
Activity rate: 60–80%
Start date: immediately or to be agreed