Receptionist (M/F/X) - Permanent Contract

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished hotel establishment, a member of the Accor group, of the Fairmont brand, and affiliated with Swiss Deluxe Hotels. Possessing an incomparable worldwide reputation characterized by 236 luxurious rooms and suites and one of the most refined gastronomic experiences, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide range of delights that will satisfy the most demanding palates. The Montreux Jazz Café is the must-visit spot to vibe to the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, and Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible lineup of traditional and exclusive cocktails to the beat of the best live scene in town. Fairmont Le Montreux Palace also specializes in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation, and beauty.

The reception colleagues offer pleasant, sincere, and personalized service to guests, allowing them to experience an unforgettable stay at Fairmont hotels. Equipped with excellent interpersonal skills, the receptionist must welcome guests and provide exceptional service until departure and be highly flexible in their work to meet various guest requests.

Summary of responsibilities: 

Reporting to the Assistant Manager Front Office, the essential responsibilities and functions of the position include, but are not limited to: 

• Consistently provide professional, friendly, and engaging service
• Welcome guests and handle their arrivals and departures according to chain standards
• Accompany guests to their rooms and explain the operation of the hotel and facilities
• Perform billing and cash handling
• Manage and follow up on complaints and ensure communication
• Assist guests and colleagues with their specific requests
• Promote the hotel’s points of sale (restaurants, bars, and Spa)
• Make reservations
• Manage the telephone switchboard and emergency center
• Assign rooms according to guest preferences (profile)
• Ensure promotion of the loyalty program 
• Follow up on guest requests (technical, laundry, lost and found, etc.)
• Participate in service briefings
• Lead by example and apply LQA technical and emotional standards 
• Apply and master safety rules during critical situations: Think and stay calm, alert as soon as the situation allows - observe to provide as many details as possible during testimony - protect the scene until police arrival
• Commit to the quality of service, discretion, and perfect honesty
• Maintain a professional attitude, be smiling, and remain calm at all times 
• Respect ergonomic work standards in health & safety rules, hygiene, and sanitary prescriptions
• Respect department and company policies, procedures, and service standards 
• Any other tasks as assigned

• Minimum 6 months experience in a similar position required
• Previous experience in a 4* or 5* hotel is an asset
• Fluency in French and English
• Knowledge of a third language (German, Russian, or Arabic)
• Sense of hospitality and sales
• Knowledge of payment techniques (currencies, credit cards, checks, etc.)
• Good knowledge of computer software
• Knowledge of Opera Cloud software is an asset
• Knowledge of safety rules
• Cool-headedness (knowing customer complaints and emergency situations)
• Ability to take initiative
• Adaptability/flexibility

Physical demands of the position (include but are not limited to):

The receptionist is standing 90% of the time and may face temperature variations (open door). The workload of the receptionist fluctuates greatly depending on arrivals/departures and guest requests.

VISA REQUIREMENTS

To work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Housing possibility depending on availability
• 1 meal per working day (benefit in kind)
• Discounts in various local businesses
• Preferential rates within the Accor Group, at our points of sale, and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits …

ABOUT FAIRMONT HOTELS

"Turning moment into special memories"

Driven by a commitment to excellence, we continuously evolve to meet the ever-changing desires and expectations of our guests and colleagues while preserving our iconic heritage.

Charismatic • Connected • Precious • Exceptional

At Fairmont, we have only one passion: to offer our guests the most extraordinary destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates and the heart of London, our guests choose our hotels for their incredible locations. Our hotels are designed by combining unique architecture with creative and artistic decor, all complemented by superb facilities and attentive service to offer an unforgettable guest experience. That is why you will find exceptional professional opportunities in North America, the Caribbean, Europe, Africa, the Middle East, and Asia-Pacific, as well as the best training, career development, recognition, and reward opportunities in the industry.

Attentive service.

At the heart of our service promise is our staff, conscientious and caring employees equipped with the necessary tools to provide memorable service.

For over a century, we have been closely linked to the communities around us. With us, precious moments are celebrated and history is written.

Our teams are guided by values of respect, integrity, teamwork, responsibility, and excellent service; we uphold the highest ethical and quality standards and treat all colleagues with fairness and dignity. A community and environmentally conscious leader, Fairmont is also renowned for its eco-responsible tourism practices and recognized Environmental Partnership program. A promising future awaits you.

Experience The Grandest of Feelings

The wait is over. The time has come to give guests an unparalleled experience. Let them discover behind the scenes of a Broadway show, fly over the Swiss Alps in a private helicopter, enjoy a 24-carat facial in Dubai’s most luxurious spa, and experience the elegance and exceptional hospitality of our establishments.

These experiences evoke the thrill of discovery, the resonance of history, the romance of the senses. Majestic landscapes and exclusive boutiques. Intimate meals and shared celebrations. A world of escape awaits them.

History is all around us, but every step taken is anchored in the present moment, and the promise of adventures to come continues to drive us forward.

WHY WORK AT ACCOR

At Accor, we recognize the value of our employees. By offering each of them a range of benefits throughout their career at Accor, wherever they are, we aim to honor all those who contribute to the Group’s success and influence.

We are much more than a global leader. We welcome you as you are, and you can find the job and brand that match your personality.

By joining Accor, you write every chapter of your story, and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor,  https://careers.accor.com/fr/fr

Do what you love, take care of the world around you, dare to challenge the status quo! #BELIMITLESS