Reservation Intern (M/F/X) Fixed-term Contract - Spring 2026

About the job

Fairmont Hotels and Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, with 34 more in preparation, in 30 countries around the world, stretching from the beaches of Hawaii to the preserved national parks of Canada, through the heart of London and the deserts of the United Arab Emirates.

Fairmont Le Montreux Palace:

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished hotel establishment, a member of the Accor group, the Fairmont brand, and affiliated with Swiss Deluxe Hotels. Possessing an incomparable worldwide reputation characterized by 236 luxurious rooms and suites and one of the most refined gastronomic experiences, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide choice of delights that will satisfy the most demanding palates. The Montreux Jazz Café is the must-visit spot to vibe to the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, the MP’s Bar & Grill is a high-end restaurant with a relaxed atmosphere specializing in grilled dishes unmatched in the region, and Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible lineup of traditional and exclusive cocktails to the rhythm of the best live scene in town. Fairmont Le Montreux Palace also specializes in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation, and beauty.

Within the Reservations department and under the supervision of the Reservations Manager, you assist the team in handling customer requests and actively contribute to optimizing sales while respecting the establishment's quality standards. The essential functions of the position include, but are not limited to:

• Providing professional, warm, and personalized service at every interaction
• Managing individual reservation requests by phone and email, as well as group reservations, following established procedures
• Ensuring reservation requests are processed promptly according to standards
• Anticipating customer needs by identifying and recording preferences and specific requests to prepare a tailored welcome
• Handling daily tasks: Alerts - traces - pick up - Online reservation system bookings (ORS) - Opera exchange interface (OXI interface) - no-shows
• Participating in monthly departmental meetings
• Monitoring availability and updates of booking channels (room types)
• Promoting rooms, suites, special offers, and hotel services to optimize revenue
• Communicating effectively with all hotel departments (Reception, Housekeeping, Room Service, Concierge, etc.) to ensure perfect coordination of specific stays (VIPs, long stays, and special requests)
• Providing constant feedback to sales regarding new clients and reservation development
• Handling all customer requests or complaints and reporting them to the hierarchical superior
• Learning the technical and emotional standards of LQA and applying them
• Committing to the quality of service, discretion, and perfect honesty
• Maintaining a professional attitude, being friendly, and staying calm at all times
• Respecting ergonomic work standards in health & safety rules, hygiene, and sanitary prescriptions
• Respecting the policies, procedures, and service standards of the department and company
• Performing any other assigned tasks

• Internship as part of hotel training
• A first experience in Front Office is highly desired
• Fluency in French and English, both spoken and written; a third language is a plus
• Very good diction
• Team spirit, rigor, and attention to detail
• Being motivated and showing interest in the work
• Proficiency in Microsoft Office (Outlook, Word, Excel); knowledge of a PMS (especially Opera Cloud) and OTA extranets (Booking, Expedia, etc.) is an asset
• Commercial ease and interest in upselling as well as service personalization
• Flexibility and initiative
• Ability to manage multiple requests simultaneously and adapt to last-minute changes
• Excellent interpersonal and problem-solving skills
• Discretion, professionalism, smile, and ability to manage stress in all circumstances
• Neat and professional appearance at all times
• Positive and willing attitude

The physical implications of the position (include, but are not limited to):

• Frequent: sitting throughout the work period.
• Occasional: climbing or descending stairs, walking
• Rarely: kneeling, pushing, pulling, lifting

VISA REQUIREMENTS

To be able to work in Switzerland, the candidate must hold a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Housing possibility depending on availability
• 1 meal per working day (benefit in kind)
• Discounts in various local businesses
• Preferential rates within the Accor Group, at our points of sale, and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

Additional Information

Our values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity. 

Belonging:
We celebrate our differences. We support each other and are always united.​

Integrity:
We build trust through mutual respect and authenticity.​

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences. ​

Excellence:
We build authentic connections and cherish every opportunity to make those around us feel special.​

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits:
Join our team and enjoy a range of exclusive benefits for colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring your hard work is rewarded with exceptional benefits.