Head of the Maternity Reception and Admissions Office (12554-AD-102-2025)

Administration

Head of the Maternity Reception and Admissions Office

The Patient Administrative Management Service is looking to complete its team with a head of the maternity reception and admissions office at a rate of 80% to 100%, starting February 1, 2026, or as agreed.

Context

The Lausanne University Hospital (CHUV) is one of the five Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, it plays a leading role in medical care, medical research, and education.

The Patient Administrative Management Directorate ensures the reception and admission of patients upon their arrival at the hospital. It also manages billing for services provided, medical coding, and relations with insurance companies.

The Reception and Admissions Unit includes about one hundred people spread over five sites: the main hospital building, the emergency department, the maternity ward, the children’s hospital, and external buildings. The maternity office, located on the CHUV Hospital City campus, is open 7 days a week, 24 hours a day, and has 17 employees.

Mission

• You are responsible for welcoming patients and visitors as well as ensuring the quality of administrative data, essential for clinical care and billing
• You supervise the employees of your office as well as integration officers
• You manage and develop work procedures and projects related to your sector
• You serve as the "reception and admissions" business referent for the clinical services of the maternity ward
• You provide backup for other heads of reception and admissions offices.

Profile

• You hold a Federal VET Diploma (CFC) in an administrative field, with at least 10 years of professional experience, including a minimum of 4 years in a hotel or healthcare reception sector
• You have proven experience in team management
• You have demonstrated skills in organization and process management
• You are able to formalize, monitor, and enforce business procedures
• You master a foreign language and the planning of complex schedules.

💰 Depending on profile, the salary class will be between levels 8 and 9.

We offer

Becoming a collaborator of the Lausanne University Hospital means benefiting from:

• Top-tier social benefits, 20 days of paternity leave, and 4 months of maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of vacation per year
• A right to at least three days of training per year, with access to a varied offer within the CHUV Training Center and partner training centers of the State of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighborhoods for people relocating to Switzerland from abroad
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bikes
• Quality hotel-style company restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Ms. Veronica Combe, head of the reception admissions unit at 021 314 57 17.

Since all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70

CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly on our recruitment platform by them are not accepted and cannot be invoiced. Thank you for your understanding.