Director of People & Culture

Company Description

Fairmont Hotels and Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, with 34 more in preparation, in 30 countries around the world, stretching from the beaches of Hawaii to the preserved national parks of Canada, through the heart of London and the deserts of the United Arab Emirates.

Hotel Presentation: 

Fairmont Le Montreux Palace :

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished hotel establishment, a member of the Accor group, of the Fairmont brand and affiliated with Swiss Deluxe Hotels. Possessing an incomparable worldwide reputation characterized by 236 luxurious rooms and suites and one of the most refined gastronomic experiences, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide choice of delights that will satisfy the most demanding palates. The Montreux Jazz Café is the must-visit spot to vibe to the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, the Lemantine by Alan Geaam, the cuisine of the starred Franco-Lebanese chef who signs the menu of our new ephemeral restaurant for the summer season, and the Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible lineup of traditional and exclusive cocktails to the rhythm of the best live scene in town. Fairmont Le Montreux Palace also specializes in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness space dedicated to fitness, relaxation, and beauty.

Director of People & Culture M/F/X

At Fairmont, we believe that our talents are at the heart of our success. We offer our employees and leaders inspiring career paths in unique environments where excellence and innovation meet. As Director of People & Culture, you will embody our values of respect, integrity, collaboration, and autonomy. Through your leadership, you will create the conditions for our teams to thrive, careers to come to life, and memorable experiences to be lived, both by our employees and our clients.

Summary of responsibilities:

Reporting to the Regional Vice President & General Manager, the essential responsibilities and functions of the position include, but are not limited to: 

• Consistently providing professional, friendly, and engaging service,
• Ensuring the daily management and supervision of the People & Culture department, while actively contributing to the implementation of the hotel's human resources strategy.
• Assessing organizational needs, developing coherent talent management solutions, and implementing strategies in employee relations, compensation and benefits, recognition, administration, and employee well-being,
• Promoting positive relationships with employees in an environment that encourages open communication, trust, mutual respect, and enthusiasm,
• Assisting department heads, senior executives, and supervisors in developing specific action plans to address issues and concerns expressed in employee appraisals,
• Effectively managing the annual People & Culture department budget,
• Mastery of payroll management,
• Mastery of Swiss laws and their application and ensuring compliance with these rules,
• Conducting People & Culture audits,
• Participating in Global & L&D corporate meetings,
• Responsible for managing staff residence,
• Managing global recruitment for the hotel,
• Managing employee social insurance,
• Setting department objectives (financial and employee commitments) and implementing actions to exceed them,
• Implementing recruitment, performance evaluation, and training systems,
• Recruiting participants for the Inspire program, supervisors, senior executives, and department heads using the INES system (Smart Recruiters),
• Facilitating group trainings: Integration, prevention regarding Discrimination & harassment, Heartist, Brand Culture, Train the Trainer, Management by interactions, salary system, etc.,
• Balancing operational, administrative, and employee needs,
• Ensuring compliance with Accor and Fairmont group procedures as described in the People & Culture manual,
• Promoting Fairmont brand and Accor group initiatives in People & Culture (Hives, Bench, Own it, etc.),
• Managing recognition programs, Health & Safety, and participation in People & Culture Sustainability (green globe),
• Ensuring management of employee benefits,
• Ensuring the audit and employee survey process and action plans,
• Creating the Opinion Survey action plan (Employee survey) following results and ensuring follow-up,
• Conducting evaluations of People & Culture team members,
• Being responsible for weekly schedules according to the law and daily validation of hours,
• Producing People & Culture performance and data statistical reports,
• Being the guardian of current labor laws and company culture,
• Respecting department policies and procedures,
• Complying with all safety policies,
• Other tasks as assigned.

• 7 years of leadership experience in People & Culture required,
• Fluency in French and English, written and spoken,
• Knowledge of German is an asset,
• Experience in training required,
• Excellent knowledge of laws and their applications,
• Ability to use Microsoft Office required,
• A university degree in a related discipline is preferred,
• Excellent interpersonal, communication, and organizational skills,
• Strong interpersonal and problem-solving skills,
• Particularly responsible and reliable,
• Excellent conflict management skills,
• Training in quality management,
• Ability to work in a close-knit team,
• Ability to focus attention on guest needs while remaining calm and courteous at all times.

VISA REQUIREMENTS

To work in Switzerland, the candidate must possess a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Housing possibility depending on availability,
• 1 meal per working day (benefit in kind),
• Discounts in various local businesses,
• Preferential rates within the Accor Group, at our points of sale and in the Swiss Deluxe Hotels portfolio,
• Join us and discover all our other benefits…

Additional Information

Our values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity. 

Belonging:
We celebrate our differences. We support each other and are always united.​

Integrity: 
We build trust through mutual respect and authenticity.​

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences. ​

Excellence:
We build authentic connections and cherish every opportunity to make those around us feel special.​

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits:
Join our team and enjoy a range of exclusive benefits for your colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring your hard work is rewarded with exceptional benefits.