Medical Secretary

About the job

You are passionate about patient relations and want to play a key role at the heart of a dynamic medical imaging center? Join the 3R group and contribute every day to providing smooth, professional, and caring support.

We are looking for a medical secretary between 80-100% for our Epalinges center, the CILE.

Your mission

As the first point of contact for patients and prescribers, you ensure a warm and professional welcome, manage the administrative handling of medical files, and coordinate appointments within the center.

Your responsibilities

• Welcome, inform, and guide patients with a service-oriented attitude, managing difficult situations with diplomacy and empathy
• Handle the center's telephone reception and via the group Call Center, schedule exams, and manage calendars
• Create, complete, and update patients' electronic files via Xplore
• Check the compliance of files (insurance data LAMal, LAA, AI), perform necessary follow-ups
• Ensure billing and payment via EOpale applying TARDOC tariff bases
• Verify the secure sending of medical reports to prescribers and manage any corrections
• Participate in the integration of new collaborators and the continuous improvement of services

Your profile

• Diploma as a medical secretary or equivalent qualification (CFC commercial employee accepted)
• Experience in medical secretariat, ideally in radiology — highly motivated beginners are welcome
• Fluent French spoken and written; any other language is an asset
• Excellent oral and written expression, active listening, sense of service and reception
• Proficiency in IT tools; knowledge of the Swiss health system (LAMal, LAA, AI)
• Autonomy, organization, flexibility, and team spirit
• Discretion and strict sense of confidentiality

What we offer

• A caring work environment focused on the quality of patient care
• A structured integration with training on group tools and procedures
• Development opportunities within a growing medical group