IT Service Desk Employee (m/f/d)

Do you keep an overview even with multiple requests, enjoy helping others, and have a passion for technology and people? Welcome to the Service Desk – the first point of contact for our internal IT issues.

• Receiving, triaging, coordinating, and processing of incident reports and service requests
• Supporting users in the use of IT systems and business applications
• Close collaboration with 2nd-level support within the framework of incident and problem management
• User management for new and existing employees
• Participation in projects and testing for release management
• Active involvement in the continuous improvement and optimization of our support processes

• Completed IT apprenticeship EFZ (or IT-affine career changers) with professional experience in the service desk
• Strong technical understanding, quick comprehension, and solution-oriented
• Knowledge of Active Directory, Exchange, Windows, Mobile Device Management, IT security
• Confident, upbeat, and resilient personality with a neat appearance
• High service mentality and team orientation
• German or French skills (C2) with very good knowledge of the other language

Marie-Reine Atsama is happy to provide information.

FINMA supervises the Swiss financial market. It protects the interests of investors, creditors, and insured persons and contributes to the stability and competitiveness of financial market players through its supervision. More than 700 competent and motivated employees are committed to this every day.


We offer you a position in the Operations division as