Head of After Sales / Service (m/f/d) - Pumps / Mechanical Engineering

About the job

Head of After Sales / Service (m/f/d) - Pumps / Mechanical Engineering

Oberglatt, ZH, CH, 8154

About us

Present around the world. Broadly positioned. And highly innovative. That is the MAAG Group, your future employer.

Shape the future of a global player that inspires various industries with its integrated, customer-specific mechanical engineering solutions – whether polymer, (petro-)chemical, pharmaceutical, or food industry.

In our competence areas Pump & Filtration Systems, Pelletizing & Pulverizing Systems, Recycling Systems, and Digitalization, we combine many years of experience with deep knowledge of our product brands AMN, AUTOMATIK, ETTLINGER, MAAG, GALA, REDUCTION, SCHEER, XANTEC, and WITTE.

Your role

In this position, you take responsibility for the After Sales area at the Oberglatt site and actively shape the further development of the service business.

The role combines leading an established team with a strong proximity to operational day-to-day business as well as collaboration with international units within the MAAG Group.

Your tasks

• Technical and disciplinary leadership of the After Sales and Service team at the Oberglatt site for melt pumps.
• Ensuring smooth service business (maintenance, repair, spare parts, complaints, troubleshooting)
• Supporting the team with complex technical issues as well as in escalation management
• Further development and standardization of service processes and procedures
• Close cooperation with internal interfaces (engineering, production, sales, application technology, product management)
• Coordination with international service organizations within the MAAG Group
• Contribution to the further development of the global After Sales network within the matrix organization
• Development of service concepts and support of the worldwide service organization

Your profile

• Technical education with further training (technician, HF, FH or bachelor) in mechanical engineering or comparable
• Several years of experience in After Sales / Service in the industrial capital goods environment
• Experience in leading teams in a technical environment
• Sound knowledge of service processes, troubleshooting, and complaint management
• Strong process understanding as well as structured and solution-oriented working style
• Ability to navigate confidently in an international matrix organization
• Very good German and English skills

What we offer

• A key role where you can really make a difference
• International collaboration in a modern, technical environment
• Individual onboarding
• Contribution to public transport subscription or free parking
• Discounted catering options

Work Arrangement : Hybrid

Would you like to give your career a new boost? We look forward to your application via the Dover career portal.

We only consider direct applications.

Job Function : Customer Service

LI-RC1 #SWE

Job segment: Chemical Engineer, Engineer, Engineering, Sales