CRM Specialist (60 - 70%)

About the job

• Responsible for the stable operation of our CRM system, ensuring second-level support as well as compliance and optimization of the associated business processes
• Design and conduct internal CRM training sessions and act as a competent contact person for consulting and supporting our internal stakeholders
• Apply agile methods according to Scrum/SAFe, especially in change and release management, and develop concepts and communication foundations for further development
• Actively contribute your expertise to cross-departmental, BFH-wide projects and represent the interests of CRM there

• University degree or comparable education and training in the fields of communication/marketing, business administration, or agile software development
• Experience in shaping and automating marketing and communication processes, preferably also in the area of agile methods, e.g., Scrum
• Initiative, decisiveness, and technical affinity for Microsoft products as well as enjoyment in working with CRM systems
• Communicative personality and team player with quick comprehension, great enthusiasm, and good analytical skills
• Fluent in German, basic knowledge of English and French is an advantage

• An incredibly wide variety of topics that enrich and make everyday life exciting in this important control and support function.
• Curiosity is required, and not just a little. And a lot of independence and personal responsibility.
• Great freedom in designing working hours – including mobile work.
• A "colorful bunch" of cheerful people with very different backgrounds, views, and experiences awaits you.
• Uncomplicated exchange even beyond departmental boundaries.

Claudine Herb
HR Consultant
T +41 31 848 30 76

Services : Our name says it all. We ensure that colleagues in the departments can fully focus on their tasks in teaching and application-oriented research. We provide services in the areas of finance and controlling, business applications, human resources, IT, and real estate.