Head of Resident Services

The municipality of Wigoltingen is looking for you from January 1, 2026 or by arrangement as

• Do you have several years of experience in resident services?
• Do you work precisely, conscientiously, and independently?
• Do you want to work in a team that is small and dynamic?
• Do you enjoy finding solutions with customers?
• Are you also interested in other topics such as data protection or digitalization?

• Commercial basic training in public administration
• At least five years of professional experience in resident services
• Experience in specialist and personnel management
• Independent, responsible, and precise working style with a touch of flexibility
• Strong communication and negotiation skills in direct and telephone customer contact
• Open, honest, and constructive teamwork, even under stress Digital method skills in application programs, Innosolv is an advantage

• Deputy municipal clerk
• Team leader of the specialists and clerks of the resident services
• Specialist management and operational work of the resident services including quality assurance of services and processes as well as external communication with a focus on the village newspaper (Dorfspatz).
• Administration of the resident register including applications and processing of foreigner IDs, processing of sedex notifications and GWR imports as well as mutations and creation of mutation lists
• Subproject manager for process optimization and digitalization of resident services
• Management of the AHV municipal branch office, the health insurance control office, and the dog control including adaptation to new legislation and case management
• Responsible for data protection including the new setup of the data protection regulations

franca.burkhardt@wigoltingen.ch