Process and Quality Manager 60 - 80 %

From February 1, 2026 or by arrangement

Your tasks

• Quality documents: Ensuring and further developing the content and formal care of all relevant Q-documents in line with strategic goals. Conducting internal audits and initiating appropriate measures.
• Customer surveys: Responsibility for conducting, evaluating, and further developing customer surveys to ensure customer satisfaction.
• Management Review: Preparation, execution, and follow-up of the management review, including documentation of results and measures.
• Key figure cockpit and reporting: Responsibility for the key figure cockpit to monitor the most important performance indicators and report them to the relevant decision-makers.
• Internal control system: Ensuring the ongoing operation and further development of the Critical Incident Reporting System (CIRS) for early detection of risks and problems.
• Continuous Improvement Process (CIP): Steering and moderating the continuous improvement process to optimize workflows and improve quality. Training employees on topics in process and quality management and promoting a learning and improvement-oriented culture.
• Risk management: Responsibility for risk management, including coordination and verification of compliance with relevant laws, regulations, and data protection provisions in collaboration with various departments.
• Certification processes: Coordination and monitoring of certification processes in the ZSB as well as collaboration with external auditors.

You bring with you

• Degree from a higher technical school, university of applied sciences, or university with a postgraduate diploma (NDS) in Quality Management as well as additional training in project management
• Professional experience and solid knowledge in quality and process management, ideally in healthcare 
• Strong IT affinity (experience with process management tools, data management, etc.) and proficient in using Office programs (PowerPoint, Excel, etc.)
• Analytical thinking and solution-oriented working style
• Communicative, flexible personality with joy in interdisciplinary collaboration and change processes

We offer

• Versatile and responsible work in a meaningful environment
• Modern infrastructure and possibility of home office
• Attractive training and development opportunities
• Open, appreciative working atmosphere
• Discounts and attractive offers from top providers and great employee events

«Zäme witercho» - Shape your future with us!

We look forward to receiving your application by September 30, 2025.

For questions, Ms. Lucia Schenk, Deputy Managing Director, is happy to assist you at 034 421 91 45.

Further information can be found at: www.zsburgdorf.ch