IT Support Specialist 60-80% (temporary)

About the job

immediately or by arrangement, limited for 6-12 months

Do you see yourself as an IT service provider? Then you are exactly right with us. In this role, you act as a central support for our operations and deal with a wide range of IT requests in depth to ensure a smooth digital everyday life. 

Your tasks:

• 1st & 2nd level support for operations and back office
• Receiving, prioritizing and processing incidents & service requests (ticketing system)
• Support of the 13 locations with hardware, software and network problems (telephony, PC, cash registers, network)
• Provision & configuration of workstations (Windows, M365, Teams, Intune, Active Directory, Exchange Online)
• User support in the area of business applications (Office, Dynamics BC)
• Management of end devices and peripherals
• On-/offboarding of employees
• Creating and maintaining instructions and knowledge base
• Support with smaller projects (rollouts, updates, device changes, etc.)

Your profile:

• Completed IT training or equivalent experience
• 1–3 years of experience in IT support (1st or 2nd level)

Good knowledge of:

• Windows 11 / Microsoft 365 / Teams
• Azure / Entra / Active Directory
• Exchange Online / Intune (advantageous)
• Structured, service-oriented way of working
• Friendly demeanor, enjoyment of user support
• German, English, French advantageous
• Willingness to work at several locations

Motivation letters are a thing of the past:

Giovanni (Head of IT Services) and Monika (Head of HR) look forward to your answers to the following questions:

• How do you keep an overview and organize your workday?
• You are unique! What distinguishes you as a person?
• How does your willingness to learn new things show and how do you keep yourself digitally up to date?