Service Employee Internal Sales 60-100% CH

immediately or by arrangement

Place of employment: CH - 7205 Zizers

How you contribute to us

Central contact point for customers, partners and field service in all service matters related to the solar folding roof
Receiving service and support requests (phone, email, ticket system), processing them and complete documentation
Planning and coordination of deployments of internal service technicians as well as external partners and ensuring smooth processing
Advising our customers in service, conducting initial technical clarifications and developing solutions in cooperation with the service management
Creation and management of service orders, cost estimates and invoices
Responsibility for spare parts management (ordering, disposition, tracking)
Support in emergency deployments on site as well as participation in system monitoring (monitoring and fault analysis)
Regular reporting to the Head of Service
Active participation and continuous optimization of service processes and standards

These qualities characterize you

Commercial or technical basic training with experience in internal service, after-sales or technical support (ideally solar, automotive, mechanical engineering or electronics)
Good technical understanding as well as affinity for mechatronic and electrical systems
Confident handling of ERP/CRM systems and careful, structured documentation
Very good German skills as well as clear and friendly communication in spoken and written form
Solution-oriented, structured and independent working style with interface competence between customer and technology
High customer and service orientation as well as ability to set priorities in a dynamic environment
Team-oriented personality with hands-on mentality and willingness to support on site in emergencies and system monitoring if necessary

You can look forward to

Shaping the energy future as a pioneer
Progressive working conditions & generous pension scheme
Flexible working hours
Committed, humorous and friendly team colleagues
Sporty team events in nature, barbecues with a view of the beautiful Bündner mountains and much more

If you have any questions about the position, Janine Ambühl, Head of Service, +41 81 515 71 50, will be happy to assist you.

Interested? Then apply directly here! We look forward to receiving your complete application documents.

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