Customer Service Employee - Occupational Pension, 80-100% (m/f/d)
Swiss Life AG
Zürich
Key information
- Publication date:04 November 2025
- Workload:80 – 100%
- Place of work:Zürich
Job summary
Join Swiss Life for a role in customer care and support. Enjoy a dynamic, supportive work environment and great benefits.
Tasks
- Provide excellent service for inquiries about billing and services.
- Handle requests from clients and advisors diligently via phone and email.
- Manage an assigned client portfolio and related administrative tasks.
Skills
- Expertise in occupational pension, ideally with VBV certification or similar.
- Self-sufficient within defined processes, valuing teamwork.
- Fluent in German with strong French and English skills.
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Your area of responsibility
- With your commitment, you ensure excellent service for questions about invoices, services, suggestions, and complaints – both for new and existing customers
- You diligently process inquiries and orders from customers, pension advisors, and beneficiaries. You provide competent information by phone and in writing on all topics related to occupational pensions
- You take over the administration for an assigned customer portfolio including any mutations as well as accounting adjustment orders
- You provide information about products and services and work closely with the sales team – you also accompany customer appointments on site together with the advisors if needed
Your strengths
- You bring expertise in occupational pensions – ideally complemented by further training such as the VBV certification or the federal specialist certificate in social insurance
- You enjoy working independently within clearly defined processes
- You appreciate teamwork and actively contribute to a good working atmosphere
- You approach contact with customers with joy and responsibility
- You have native-level German skills and additionally possess strong French and English skills.
- Market-oriented base salary
- Bonus depending on company success and personal performance
- Between 25 and 30 vacation days
- Recognition of service anniversaries every five years
- Flexible working hours
- Mobile office
- Time-out models
- Flexible work models 58+
- Internal training offers
- Support for external education and training
About Swiss Life
With our individual pension and financial advice, we accompany people in all stages of life in preparing for their financial future and support them in shaping their lives financially independently.
