Customer Care Agent (m/f/d)
Hoval AG
Härkingen
Key information
- Publication date:27 August 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Härkingen
Job summary
Join a leading Swiss family business as a Customer Care Agent! Enjoy a supportive work environment with attractive conditions.
Tasks
- Communicate with customers and partners via phone and email.
- Manage daily schedules and optimize service technician workload.
- Handle administrative tasks and update customer data accurately.
Skills
- Background in commercial training or relevant experience required.
- Excellent verbal and written communication skills in German.
- Experience in call center roles and complaint management preferred.
Is this helpful?
Customer Care Agent (m/f/d)
- Customer Service / Technical Support
- Härkingen
- Switzerland
Your main activities:
- You are in contact with our customers and partners by phone and email
- You are responsible for daily planning and optimal utilization of service technicians
- In addition, you take on administrative and organizational tasks in the back office
- You maintain and update customer master data to ensure accuracy sustainably
- Varied and responsible tasks in a collegial and helpful team
- Hub function with extensive decision-making authority
- Successful family business with a first-name culture
- Attractive employment conditions
- Workplace: Härkingen
- Basic training in commercial field or equivalent experience
- Excellent communication skills orally and in writing in German, additional languages are an advantage
- Experience as a call center agent (inbound/outbound, front office, etc.) is an advantage
- Experience in complaint management
- Very resilient even in hectic situations
- SAP knowledge is an advantage
Are you a person who enjoys working in an active environment? Then this could be your new challenge. Apply now and submit your complete documents online.
Recruiting, Nicole Hensel (HR Assistant)
General Wille-Str. 201, 8706 Feldmeilen
Phone +41 (44) 925 62 19
