FRONT DESK MANAGER M/F - PERMANENT CONTRACT

About the job

The Grand Hôtel Roi René**** Aix en Provence Mgallery is looking for its future Front Desk Manager. Position available immediately on a permanent contract.

Under the responsibility of the front desk manager, you work in a stimulating environment and act as the link between the front desk team and management to ensure impeccable service quality.

Responsibilities

• Supervision & Management: Assist the Front Desk Manager in administrative and managerial duties. Supervise the front desk team, organize tasks according to checklists, maintain a good working atmosphere, motivate the team, and ensure proper presentation of staff and areas.
• Reception & Service Quality: Ensure quality customer reception, oversee the organization of arrivals/departures, handle complaints, guarantee customer satisfaction, and encourage positive online reviews.
• Procedures & Standards: Apply and enforce brand standards, safety rules, internal procedures, and pricing policy.
• Operational Monitoring & Management: Supervise cash handling, control cash registers and financial reports. Ensure achievement of service objectives (quality, loyalty, enhancement of services).
• Communication & Environment: Collaborate with other departments for an optimal customer stay and ensure compliance with the establishment's environmental commitments.
• Occasional Replacement: Provide replacement for the night receptionist in case of absence.

Profile sought

• At least 1 year of experience in a similar position.
• Strong managerial and organizational skills.
• Excellent complaint management skills.
• Fluent English required; a second foreign language is a plus.
• Proficient with computer tools, knowledge of OPERA CLOUD and BIZZON is an asset.
• Excellent oral and written communication skills.
• Team spirit, initiative, and autonomy.
• Neat and professional appearance.

If you are passionate about customer service and wish to grow within a dynamic, committed, and professional team, we would be delighted to receive your application.

• Salary starting from €2,300 gross/month + food compensatory allowances around €180 gross (variable depending on days worked)
• 13th month salary after 1 year of seniority
• Collective profit-sharing based on objectives
• Full attendance bonus
• Heartist card (employee loyalty card - many partner benefits)
• 2 consecutive days off
• 10 guaranteed weekends off per year

Job type: Full-time, permanent contract

Salary: from €2,300.00 per month

Benefits:

• Profit-sharing and participation
• Daily transport coverage

Working hours:

• 8-hour work period

Additional compensation:

• 13th month
• Bonuses

Experience:

• Reception: 1 year (Required)

Language:

• English (Required)

Work location: On-site

Expected start date: As soon as possible.