IT Service manager (m/f/x) 80-100%

IT Service manager (m/f/x) 80-100%

We are looking for a dynamic, motivated and experienced IT Service Manager to take ownership of our core IT services and processes. In this key role you will ensure the availability, efficiency, and continuous improvement of our essential IT services.

Key Responsibilities

Lead and optimize core IT processes based on ITIL, Lean, or Six Sigma

Manage Service Desk operations (1st level support, hardware, inventory, PC setup)

Oversee the full user lifecycle (access rights, onboarding, offboarding, role management)

Coordinate IT service delivery across three locations

Act as the key interface for third-party vendors, ensuring quality and compliance

Track, analyze, and optimize IT service and application costs

Select, implement, and manage ITSM tools (e.g., Copilot, Jira)

Drive process improvement and maintain clear documentation

Support SaaS contract and license management, including payment workflows

Provide training and collaborate with internal teams and external partners

Your profile

a stakeholder empath, backlog owner, team player and you impress us with

Degree in IT, Engineering, or a related field

4+ years of experience in IT Service Management and vendor coordination

Solid knowledge of ITIL, service operations, and IT governance

Strong communication and organizational skills

• Fluent in German and English

Further information about localsearch as an employer can be found here.

Important: We are only able to consider applicants with a valid permit to reside and work in Switzerland or citizens of EU-27.

We, Grégoire Mouly-Aigrot and Team, look forward to receiving your online application!