Customer Care Agent (m/f/d) 100%

Perfection, passion, respect, agility – Lyreco is the market leader in Europe and the third largest provider of office and workplace solutions worldwide in the B2B sector.  

What once started with office supplies has developed into a premium partner for individual and comprehensive office and workplace solutions. From ballpoint pens to safety shoes and disinfectants, our range includes over 15,000 items.  

We proudly look back on an almost 100-year success story, but we do not rest on it. With over 530 employees in Switzerland, we are on a journey where we constantly reinvent ourselves and drive our ideas forward. 

Customer Care Agent (m/f/d) 100%

Workplace: Office in Dietikon and Home Office

Your mission:

The Customer Care Agent makes an important contribution to the company's success. In this position, you are there for our customers by phone and in writing, take their orders and concerns, and put a smile on their faces.

What you can achieve with us:

• Receiving, processing, and implementing general customer requests by mail, email, and phone
• Central point of contact (SPOC) for internal and external customers regarding order entries, returns, and backorders
• Telephone and written advice to internal and external customers regarding product portfolio, webshop, delivery availability as well as special orders
• Active sales of telephone promotions in compliance with guidelines
• Various administrative tasks (documentation, invoice coding, customer letters, etc.)
• Participation in internal and external training/sessions

Your superpowers and achievements:

• Completed commercial training or similar field advantageous
• Experience in call center or customer service advantageous
• Enjoyment of telephone customer contact, high service orientation
• You speak business fluent German. English, French advantageous
• Good MS Office skills and digital affinity
• Open-minded, flexible, and resilient personality
• Organized, precise, and structured way of working

What you can look forward to

• Independent working style with plenty of room for personal success
• People-centered multicultural and family-like environment
• We use informal "du", so we also address you respectfully with "du"
• You can relax with 5 weeks of vacation. If you are >50 or executive, even 6 weeks
• Your further education and continuous development are important to us and we support you financially
• Many other exciting fringe benefits to discover

Are we inspiring you? We do not need a cover letter from you, but we would like to learn more about your superpowers in a message. We look forward to meeting you personally over a coffee.

Do you have questions? You can send them to Laura or your future manager Kim at laura.bermejo-external@lyreco.com.