Customer Service Clerk w/m/d 50%

About the job

• Independently processing and answering customer inquiries by phone, email, and mail in German and French
• Competent advising and providing information about our range and services via phone and email
• Supporting LANDI stores with questions about online orders
• Processing and handling claims
• Substituting reception staff during absences
• Ideal working days: Monday & Friday

• Confident oral and written communication in German and French
• Experience in customer service and affinity for telephone and written customer advice
• Completed commercial training is a plus
• Communicative and customer-oriented personality

• A versatile and exciting activity in a growing and dynamic environment
• An open, honest, and down-to-earth corporate culture
• High personal responsibility and development opportunities
• Good employment conditions and attractive employee benefits
• Modern infrastructure and an open-designed workplace
• Individual and targeted training opportunities
• Public transport nearby, free parking spaces
• At least 25 days of vacation

LANDI Schweiz AG, as a Swiss wholesale company in the areas of garden, agriculture, small animals, household, do-it-yourself and leisure articles, agro- and pet food, ensures the success of LANDI stores throughout Switzerland within the framework of marketing and service organization. LANDI Schweiz AG, based in Dotzigen, Canton Bern, is a subsidiary of the fenaco cooperative.

The customer service ensures the timely processing of all questions from our end customers in German-speaking Switzerland and the Romandy and handles the concerns related to our online shop. We are looking for a customer-oriented personality as a Customer Service Clerk 50% immediately or by arrangement.

For questions or further information, you can reach Ms. Nadine Grindat, HR Business Partner, at +41 58 433 98 47.