Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers’ ecological footprint.
Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions.
The Sales Support (Delivery Management), Business Development CDMO ensures the smooth transition of client engagements from the sales process to project delivery within the Contract Development and Manufacturing Organization (CDMO) sector. This role provides critical operational and logistical support, coordinating between sales, project management, and operational teams to ensure client expectations are met efficiently and accurately. By managing timelines, tracking deliverables, and maintaining clear communication with stakeholders, the Sales Support (Delivery Management) enhances team performance, strengthens client relationships, and contributes to overall business success.
Responsibilities:
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Ensures a smooth transition of client projects from the sales team to project management and operations by organizing onboarding activities and aligning on expectations.
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Collaborates with sales, project management, and delivery teams to ensure accurate implementation of client agreements and timely execution of deliverables.
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Prepares, maintains, and distributes necessary documents, including proposals, contracts, project timelines, and status reports, ensuring all stakeholders have the required information.
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Acts as a communication bridge between sales, operations, and clients to address queries, resolve issues, and maintain alignment on project progress.
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Identifies potential bottlenecks or conflicts in project delivery and works proactively with teams to resolve issues promptly.
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Monitors adherence to organizational quality processes and regulatory requirements, ensuring deliverables meet client and industry standards.
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Tracks and analyzes delivery performance metrics to identify areas for improvement and provide actionable insights to the business development team.
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Assists in preparing and finalizing proposals, agreements, and contracts to ensure alignment with client needs and organizational goals.
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Provides proactive communication and support to clients throughout the delivery process, building trust and fostering long-term partnerships.
Requirements:
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Ability to analyze project data, track metrics, and identify trends to optimize delivery processes and enhance efficiency.
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Ensures accuracy in documentation, reporting, and communication, minimizing errors and maintaining client satisfaction.
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Skilled in using CRM systems (e.g., Salesforce), ERP platforms, and project management tools (e.g., MS Project, Smartsheet) for tracking and coordination.
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Expertise in managing workflows, ensuring smooth handoffs between teams, and maintaining adherence to timelines and quality standards.
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Demonstrates critical thinking to anticipate challenges, address bottlenecks, and resolve issues quickly and effectively.
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Strong verbal and written communication skills to convey project updates, manage client interactions, and align cross-functional teams.
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Ability to maintain positive and professional relationships with clients, addressing concerns proactively and ensuring satisfaction throughout the delivery process.
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Familiarity with CDMO-specific compliance and quality standards (e.g., non-GMP, FDA, EMA), ensuring deliverables meet regulatory expectations.
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Skilled in managing multiple projects simultaneously while maintaining focus and meeting deadlines.
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Thrives in a fast-paced, dynamic environment, effectively adjusting to changing priorities and client needs.
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Basic knowledge of chemical, pharmaceutical and life science development processes to align client needs with operational capabilities.
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Strong interpersonal skills to work effectively with cross-functional teams and build rapport with internal and external stakeholders.
Arxada has world class offering in two distinct areas:
Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.
Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.
Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.
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