IT ADVANCED CONSULTING SA
12 hours ago
Support & Automation TechnicianSupport & Automation Technician
- 24 February 2026
- 100%
- Permanent position
Job summary
Join a leading multimedia company in a dynamic environment. Enjoy opportunities for growth and a supportive work culture.
Tasks
- Provide IT support across all levels (N1 to N2).
- Diagnose and resolve hardware and software incidents effectively.
- Assist users on-site and remotely, following ITIL processes.
Skills
- Minimum 3 years of experience in IT support roles required.
- Strong knowledge of Windows 10/11 and Office 365 administration.
- Basic networking skills and familiarity with PowerShell scripting.
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About the job
Our client is a recognized player in the multimedia sector, operating in a dynamic environment where the performance of IT infrastructures is critical for the production, distribution, and management of digital content.
As part of strengthening its IT team, it is looking for an IT Support Technician capable of intervening at all support levels (N1 to N2) and actively contributing to the evolution of the infrastructure.
Handling incidents and requests via EasyVista
Diagnosis and resolution of hardware and software incidents
On-site and remote assistance
Management of escalations to level N3 if necessary
Compliance with ITIL processes
Installation, configuration, and maintenance of Windows workstations
Support on the Windows environment (OS)
User account management via Active Directory
Routine support and administration of Office 365
Deployment and management of workstations via SCCM
Simple scripting in PowerShell (or basic Python/Shell knowledge)
Participation in the improvement and automation of recurring tasks
Basic support on environments:
LAN / VLAN / WLAN
Switching & Routing (first-level diagnosis)
Support on virtualized environments VMware / Citrix (user side)
Assistance on business applications
Support on Microsoft SQL Server databases (simple consultation, connectivity diagnosis)
Training in IT
Minimum 3 years of experience in office support
Proven experience in Microsoft environment
Experience in user support in a dynamic environment
Support N1 / N2
Windows 10/11
Active Directory (user, group, rights management)
Office 365 Administration (support level)
SCCM
ITSM tool (EasyVista or equivalent)
Network basics (LAN, VLAN, WLAN)
ITIL basics
PowerShell knowledge
VMware / Citrix knowledge
SQL Server knowledge (support level)
Excellent service mindset
Good communication with non-technical profiles
Patience and pedagogy
Ability to manage priorities
Team spirit
Autonomy and rigor
Stimulating environment in the multimedia sector
Work in direct contact with users
Diversity of technical issues
Opportunity for advancement
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