Clerk: KESB Office (60 - 100%)

10 April 2026
60 – 100%
Permanent position
Winterthur

Job summary

Join KESB Winterthur-Andelfingen, focused on child welfare. Here’s an opportunity to support our reception team in a dynamic environment.

Tasks

Manage reception and phone inquiries, directing them appropriately.
Process incoming mail and maintain case management software.
Handle case management for various procedures and manage files.

Skills

Commercial education (EFZ) and experience in customer-facing roles.
Strong communication skills and ability to prioritize tasks.
Proficient in MS Office and eager to learn new tools.

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About the job

The KESB Winterthur-Andelfingen is responsible for ordering civil law protective measures when the welfare of the child is at risk, as well as for adults in need of assistance. Are you looking for a responsible position as a clerk in a dynamic and professional environment? Would you like to support our reception team immediately or by arrangement? Then we look forward to your application! Depending on the desired workload, the position can be filled by one or two people.

Your Tasks

Operate the counter and telephone switchboard and assign inquiries to the appropriate departments

Process all incoming mail

Enter and update data in the case management software

Take over case management in various procedures

Physical and electronic file management

Your Profile

Commercial training (EFZ)

Professional experience in a responsible commercial role as well as in telephone and direct customer contact

Resilient, communicative, and discreet personality who correctly prioritizes even in hectic times

Empathetic interaction with people in stressful life situations

Good MS Office skills and enthusiasm for learning new tools

What We Offer

Structured introduction and support

Committed and open team

Central workplace in the heart of Winterthur directly at the main train station

Extensive internal training opportunities

Further benefits can be found on our website.

Contact

Your questions about the position will be gladly answered by Merve Aksoy, Head of Office, 052 267 56 49.
Learn more? https://kesb-wa.ch

We look forward to your online application.