File Manager for the Medical Directorate of the DP (12602-AD-230-2025)

Administration

File Manager for the Medical Directorate of the DP

The Medical Directorate of the Department of Psychiatry is offering a position for a file manager for insurance-related matters at 70% starting November 1, 2025, at the Cery site.

Context

The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, CHUV plays a leading role in medical care, medical research, and education.

The Department of Psychiatry consists of 11 services addressing the three stages of life. It covers the Central, West, and North psychiatric sectors of the canton. Its mission is the comprehensive and multidisciplinary care of children, adolescents, adults, and elderly people suffering from mental disorders. Caregivers provide acute care to patients but also offer outpatient follow-ups and support in their usual living environment.

Mission

• Manage medical information requests
• Receive and sort requests
• Initiate workflows and forward them to the relevant units
• Ensure follow-up and reminders
• Manage information requests, disputes, and litigation from insurers or third parties in collaboration with the billing department
• Receive requests and ensure follow-up
• Ensure follow-up of requests by reminding clinicians
• Participate in collecting essential elements during billing disputes by a payer
• Support the medical directors responsible for insurance matters in preparing responses to information requests and in their subsequent archiving
• Collect essential and useful elements for requests concerning discharge reports related to hospital or outpatient stays
• Redact under the supervision of the Medical Directorate physician
• Send response files to requesters
• Actively contribute to the quality, development, and improvement of the unit's services
• Participate in the precise description of secretarial tasks and their updating
• Participate in updating reference documents related to the unit's activity
• Provide support to colleagues for various tasks and contribute to teamwork.

Profile

• You hold a Federal VET Diploma as a commercial employee, or an equivalent qualification, complemented by a diploma as a medical secretary and/or in health insurance, an asset
• You have at least 5 years of experience working autonomously in a secretarial role and/or in a hospital environment
• You have excellent command of French, both spoken and written; knowledge of a foreign language is an asset
• You have advanced skills in common computer tools
• You are able to integrate into a multidisciplinary team
• You know how to adapt your communication to the context and demonstrate a spirit of mutual aid and collaboration
• You have a sense of discretion and demonstrate rigor and flexibility
• You possess organizational and prioritization skills, as well as good analytical and synthesis abilities
• You have knowledge of the structures and functioning of state services and semi-public bodies related to the service and psychiatry activities
• You have knowledge of the clinical documentation in force at CHUV, an asset.

We offer

Becoming a collaborator of the Lausanne University Hospital means benefiting from:

• Top-notch social benefits, 20 days of paternity leave, and 4 months of maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of vacation per year
• A right to a minimum of three training days per year, with access to a varied offer within the CHUV Training Center and partner training centers of the State of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighborhoods for people relocating to Switzerland from abroad
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bikes)
• Quality company restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Mrs. Chantal Glur - Head of Secretariats - 021 314 32 17.

Since all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70.

CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly on our recruitment platform by them are not accepted and cannot be invoiced. Thank you for your understanding.