Global Process Owner - Ramp Safety

JOB SUMMARY

The Global Process Owner role plays a pivotal role in designing, implementing, and optimizing specific frameworks across all gategroup brands and regions. The role ensures alignment with corporate objectives, international aviation regulations, and customer requirements, embedding standardized processes that drive safe, compliant, and efficient operations.

Core responsibilities include managing global projects, leading continuous improvement initiatives, supporting training and capability building, embedding performance measurement, and contributing to audit, compliance, and digital solutions.

The GPO acts as a bridge between global, regional, and local stakeholders, fostering collaboration and ensuring that operational standards are implemented effectively and deliver measurable business value.

The position's focus area is Ramp Safety .

MAIN DUTIES & RESPONSIBILITIES

Standard Development & Testing

• Lead development of global ramp safety standards (SOPs, manuals, organizational structures, staffing guidelines, equipment/technology, and performance tracking).
• Drive pilot testing of ramp safety processes in partnership with regional and unit teams, ensuring lessons learned are captured and improvements integrated.
• Facilitate workshops, kaizen events, and training sessions to embed ramp safety standards and build capability.
• Develop baseline safety tools, reporting templates, and training materials for global rollout.
• Contribute to IT-enabled safety solutions that support ramp process execution (e.g., telematics, geofencing, mobile applications, reporting dashboards).

Program Management

• Establish governance for ramp safety processes, including audit protocols, incident reporting systems, training content, and compliance frameworks.
• Lead communication of ramp safety standards and ensure alignment across global and regional projects.
• Track ramp safety program status, KPIs, and report progress to senior stakeholders.
• Manage readiness assessments and compliance reviews for ramp safety processes, ensuring adherence to IATA, ICAO, FAA, EASA, and local airport regulations.
• Ensure effective documentation, knowledge management, and sharing of best practices across the organization.

REQUIRED SKILLS & COMPETENCIES

Education

• Bachelor’s degree in Business, Engineering, Operations, Safety, or related field.
• Advanced degree (Master’s) preferred.
• Lean/6-Sigma certification desirable.

Work Experience

• Minimum 7 years of professional experience in Ramp Safety, aviation operations, or a related field, with demonstrated career growth.
• Previous leadership and direct line management experience, and multi-site manufacturing environment preferred.
• Proven experience leading global, multi-stakeholder projects.
• Experience with ISO standards and IATA/ICAO Safety Management Systems, track record of driving continuous improvement and safety initiatives.
• Project management experience

Technical / Language Skills

• Excellent computer literacy; proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Power BI or CAD system experience is a plus.
• OHSAS 18001, ISO 45001, or equivalent safety certification desirable.
• Fluent English (verbal & written); proficiency in additional languages (German, French, Spanish) strongly preferred.

Core Competencies

• Process & Analytical Thinking: Applies Lean and OPEX methods to define and deploy standards in a single process domain. Uses data and structured problem-solving to ensure consistency and measurable improvements.
• Stakeholder Orientation: Builds trust with regional stakeholders in assigned scope. Ensures standards meet business needs and align with the global OPEX vision.
• Change & Continuous Improvement: Facilitates kaizen workshops and supports adoption of Lean tools. Promotes a culture of structured improvement within scope.
• Strategic Alignment: Connects domain-specific initiatives to global strategy. Tracks KPIs and reports progress to ensure accountability.
• Collaboration & Influence: Works effectively with regional and cross-functional teams. Communicates standards clearly and adapts to diverse cultural contexts.
• Innovation & Digital Mindset: Applies available digital tools and supports IT enhancements (e.g., dashboards, OPRS) to increase efficiency. Suggests incremental innovations.

JOB LOCATION

The position location is flexible and will be adjusted to fit the location of the finalist candidate.

APPLICATION REQUIREMENTS

CV in English is required