Head of Service Desk Department (m/f/d) 100%

Digitized securely for healthcare

We cover the ICT needs of Swiss hospitals, nursing homes, and practices so that they can fully focus on their work.

To strengthen our team in the Service Desk area, we are looking for immediately or by arrangement a Head of Service Desk Department (m/f/d)

• Leadership and development of the Service Desk team
• Ensuring high customer satisfaction through excellent service quality
• Continuous analysis and optimization of work processes
• Budget responsibility and reporting to management
• Management of daily operations (ticket flow, monitoring, event handling)
• Resource and shift planning
• Collaboration with other departments to provide sustainable solutions
• Monitoring market trends and integrating new technologies and working methods

• At least 5 years of professional experience in a leadership position in the Service Desk area
• Higher IT vocational training (FH) or equivalent professional experience
• Proven success in leading and developing teams
• Strong customer orientation and pronounced communication skills
• Entrepreneurial thinking and acting
• Good German and French skills, both spoken and written

• Meaningful work in a collegial team
• The opportunity to effectively contribute experience and know-how
• Participation in a healthy growing company
• Modern employment conditions with flexible planning of occupational pension
• Flexible working hours to balance professional and private life