Junior ICT Supporter (m/f/d) 80-100%

Our hospital ensures outpatient and inpatient extended basic care for the canton of Uri with a wide range of services and is one of the largest employers in the region. 
 
The ICT department plays a central role in the support of highly available and modern ICT solutions, which are developed and operated together with our partners. You can expect a dynamic and innovative working environment where you can actively help shape the digitization strategy in the area of HIS and medical technology. As part of our team, you will contribute significantly to the success of the change process with your expertise, customer-oriented approach, and entrepreneurial thinking. 
 
We are looking for you immediately or by arrangement as a responsible and conscientious individual.

YOUR TASKS

• Responsibility for an efficient and customer-oriented IT service desk as well as its continuous improvement
• Co-responsibility for an efficient and customer-oriented operation of the workplace system environment as well as its continuous improvement
• Ensuring the service desk operation together with the team (Monday to Friday, 07:00 – 17:00)
• Receiving and processing IT incidents and requests via the ticket system
• Qualified analysis, delimitation, and resolution of faults or forwarding to 2nd or 3rd level support
• Recording, classification, and documentation of all relevant information in the ticket system
• Creation of user-friendly fault and maintenance information
• Working according to defined processes such as request, incident, problem, change, and release management
• Installation and support of ICT workplaces, peripherals, and mobile devices
• Participation in ICT material management
• Maintenance and updating of operating instructions, technical documentation, and administrative tasks of the service desk
• Conducting user training as well as participation in projects and rollouts
• Taking on on-call duties outside the regular service hours of the ICT service desk

YOUR PROFILE

• Completed basic training as an IT specialist EFZ or equivalent education with initial professional experience in the service desk and customer contact area
• Experience in first-level support, ideally in healthcare
• Knowledge in project management and method competence according to ITIL standards is an advantage
• Solid knowledge of Windows 11, Microsoft products (Office/M365), IP telephony as well as administration tools such as Active Directory, Azure AD, and software distribution
• Networked thinking, organizational skills, and quick comprehension
• Flexible, communicative personality with a high sense of responsibility, punctuality, and reliability
• Team player, independent working style, and strong customer/service orientation
• Confident oral and written German skills as well as good technical English skills
• Willingness to operate in a complex and dynamic environment

OUR OFFER

• The chance to make a valuable contribution to digitization and the successful future of the Cantonal Hospital Uri in a newly aligned ICT team.
• Very high freedom to shape in order to actively contribute your ideas and skills.
• Long-term career prospects with diverse training opportunities to promote your personal and professional development.
• Progressive employment conditions and extensive social benefits that appreciate and support your work.
• A unique corporate culture characterized by values, sustainability, and a strong sense of community.
• A flexible working environment that combines presence and mobile work.

Our Operations Manager, Adrian Gisler, will be happy to provide you with further information about this interesting position.
 
We look forward to your application.