Guest Experience Supervisor 100% (m/f/d)

About the job

With its more than 165-year history, the Hotel Schweizerhof Bern & Spa is the most traditional hotel in the city. As a member of the Bürgenstock Collection, our hotel impresses with excellent service and first-class service offerings for guests from all over the world.

Our corporate culture is characterized by a flat hierarchy, collegial cooperation, and a healthy dose of humor as well as passion.

We are convinced that only satisfied employees can inspire our guests – that is why we offer a working environment that motivates, inspires, and encourages top performance.

We are proud to have received the "Great Place To Work® Switzerland" award. This certification is based on the evaluations of our employees, who perceive our workplace culture as excellent. Hotel Schweizerhof Bern & Spa Great Place To Work® Switzerland.

Are you ready to create outstanding guest experiences with us and learn a lot as well as develop yourself? Then you are exactly right with us!

We look forward to your application for the open position as

Guest Experience Supervisor 100% (m/f/d)

Your daily work

• Ensuring first-class guest satisfaction throughout the Guest Experience area
• Personal care as well as individual greeting and farewell of VIP guests
• Active presence in the hotel entrance area including coordination of the bellmen
• Organization and implementation of special guest requests at the highest service level
• Monitoring arrivals, conducting room checks for VIPs, and quality assurance of amenities
• Control and coordination of luggage and valet services
• Processing VIP and long-stay bookings as well as maintaining and updating guest profiles in the system
• Organization of transfers, restaurant reservations, excursions, and events
• Support of the front desk during high guest volume
• Leadership, motivation, and training of the Guest Experience Agent and three bellmen

What we expect from you

• Completed vocational training in the hotel industry or comparable professional experience in a similar position
• Very good German and English skills, French is an advantage
• Strong service orientation and willingness to consistently exceed expectations
• High commitment, organizational talent, and leadership skills
• Driver's license category B

Our benefits

• Generous discounts for hotel stays within the Bürgenstock Collection as well as at partner hotels of Swiss Deluxe Hotels and Leading Hotels of the World
• Access to an employee benefits platform with permanent discounts in various stores
• Regular employee events (summer party, Christmas aperitif, birthday dinner)
• Support for professional training and personal development
• A complimentary hotel night for you and your companion
• Access to the Bern City Card as well as REKA checks

We look forward to your application! If you have any questions, Raffael will be happy to assist you by phone at 031 326 80 88 or by email.

Your contact person

Raffael Zgraggen, Human Resources Manager

raffael.zgraggen@schweizerhofbern.com / +41 31 326 80 88

Hotel Schweizerhof Bern AG, Bahnhofplatz 11, CH-3001 Bern