Dispatcher (a)
ISS Schweiz
Zürich-Altstetten
Key information
- Publication date:25 November 2025
- Workload:100%
- Place of work:Zürich-Altstetten
Job summary
Join ISS as a Disponent:in (a) to create optimal workplace environments. Enjoy a supportive work culture with growth opportunities.
Tasks
- Review and coordinate incoming Workorder tickets in the IT system.
- Monitor timely completion of Workorder tasks and assist with priorities.
- Provide administrative support and ensure smooth information flow.
Skills
- Commercial training and experience in work order management.
- Strong technical understanding of IT systems and MS Office.
- Organizational skills with a focus on customer service.
Is this helpful?
At ISS, we all call ourselves Placemakers. Our goal is for our customers to find an optimal environment at their workplace and feel comfortable. Our 14,200 employees/Placemakers have a high level of service understanding to meet the different customer needs. We fulfill these according to the highest quality standards.
In this central and important service function, you check and coordinate incoming work orders and assign them to the responsible employees. In your role, you always keep an overview and thus contribute significantly to delighting our customers.
Your main tasks:
- Receiving and checking work orders (tickets) in the internal IT system and forwarding them to the responsible employees
- Monitoring the timely processing of work orders and proactively supporting priority tickets
- Providing administrative assistance in ticket processing and handling the IT system
- Final checking and billing of work orders as well as creating reports
- Ensuring smooth internal & external information flow and actively contributing improvement suggestions within the department
Your profile:
- Commercial basic training and professional experience in a comparable position, ideally in the field of dispatching / work order management
- Strong technical understanding in dealing with IT systems and proficient MS Office skills
- Structured and precise way of working with a high sense of responsibility
- Organizational talent with planning skills
- Team player with strong customer orientation
- Fluent German skills, good English skills are an advantage
Ready for us? We are ready for you!
Every day at ISS Switzerland, we work to ensure that offices, laboratories, airports, production facilities, train stations, schools, and hospitals function and are livable. Our 14,200 employees create living spaces throughout Switzerland where over a million people feel comfortable and can develop every day. ISS stands for innovation, service quality, and direct customer relationships. As an employer, we rely on fair employment conditions, equal pay for equivalent work, and secure jobs. Appreciation is more than a promise for us – it is reflected in our five programs and in over 200 training and development opportunities. Because those who bear responsibility must also offer perspectives – and without us, many things would not work.
