Bellhop/Valet (M/F/X) - Fixed-term Contract

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished hotel establishment, a member of the Accor group, of the Fairmont brand and affiliated with Swiss Deluxe Hotels. Boasting an incomparable worldwide reputation characterized by 236 luxurious rooms and suites and one of the most refined gastronomic experiences, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide range of delights that will satisfy the most demanding palates. The Montreux Jazz Café is the must-visit spot to vibe to the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, and Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible lineup of traditional and exclusive cocktails to the beat of the best live scene in town. Fairmont Le Montreux Palace also specializes in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation, and beauty.

At Fairmont Le Montreux Palace, we turn every arrival into a memorable welcome and every departure into an unforgettable memory. As a Bellhop/Valet, you will be one of the first faces our guests meet, playing a key role in the experience they will have at our iconic establishment.

Your mission: to offer warm, unique, and special service, where every gesture counts. You will greet guests with elegance, assist them with their luggage, and carefully park their vehicles. Your presence and professionalism will create a precious bond with our guests, making them feel welcomed and valued throughout their stay.

If you are passionate about service excellence, enjoy working in a team, and are ready to contribute to unique and special stays, this position is for you.

Join our team and become an ambassador of Fairmont Le Montreux Palace, where every day is an opportunity to turn simple moments into magical memories.

Summary of responsibilities:

Reporting to the Assistant Chief Concierge, the essential responsibilities and functions of the position include, but are not limited to:

• Consistently provide professional, friendly, and engaging service
• Escort guests to their rooms, carry luggage, messages, or any other items within the hotel
• Ensure timely and efficient transfer of luggage to or from rooms
• Drive and park guests' cars according to standards
• Ensure the guest becomes familiar with their room upon arrival; for example, explain how the thermostat works
• Remain in the lobby after carrying luggage to respond to guests' needs, under the authority of the assistant chief concierge
• Inform guests about hotel facilities in an informative and helpful manner
• Inform guests about activities, events…
• Know and apply LQA technical and emotional standards
• Commit to the quality of your service, discretion, and perfect honesty
• Maintain a professional attitude, be smiling, and remain calm at all times
• Respect ergonomic work standards in health & safety rules, hygiene, and sanitary prescriptions
• Respect the policies, procedures, and service standards of the department and company
• Perform any other tasks as assigned

• Previous experience in a 4* or 5* hotel is an asset
• Previous experience in guest reception is an asset
• Holder of a valid Swiss driving license
• Fluency in French and English
• Good knowledge of English
• Knowledge of another foreign language is an asset
• Particularly responsible and reliable
• Ability to work effectively under pressure in a fast-paced environment
• Ability to work in a team
• Ability to focus attention on guests' needs, remaining calm and courteous at all times
• Interest in local tourist activities

Physical demands of the position include, but are not limited to:

• Constant: standing and walking throughout the work period
• Frequent: lifting and carrying loads
• Constant: kneeling, pushing, pulling, lifting
• Frequent: climbing up or down stairs and ramps

VISA REQUIREMENTS

To work in Switzerland, the candidate must possess a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Housing possibility depending on availability
• 1 meal per working day (benefit in kind)
• Discounts in various local businesses
• Preferential rates within the Accor Group, at our points of sale, and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

ABOUT FAIRMONT HOTELS

"Turning moments into special memories"

Driven by a commitment to excellence, we continuously evolve to meet the ever-changing desires and expectations of our guests and colleagues while preserving our iconic heritage.

Charismatic • Connected • Precious • Exceptional

At Fairmont, we have only one passion: to offer our guests the most extraordinary destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates and the heart of London, our guests choose our hotels for their incredible locations. Our hotels are designed by combining unique architecture with creative and artistic decor, all complemented by superb facilities and attentive service to offer an unforgettable guest experience. That is why you will find exceptional professional opportunities in North America, the Caribbean, Europe, Africa, the Middle East, and Asia-Pacific, as well as the best training, career development, recognition, and reward opportunities in the industry.

Attentive service.

At the heart of our service promise is our staff, conscientious and caring employees equipped with the necessary tools to provide memorable service.

For over a century, we have been closely linked to the communities around us. With us, precious moments are celebrated and history is written.

Our teams are guided by values of respect, integrity, teamwork, responsibility, and service excellence; we uphold the highest ethical and quality standards and treat all colleagues with fairness and dignity. A community and environmentally conscious leader, Fairmont is also renowned for its eco-responsible tourism practices and its recognized Environmental Partnership program. A promising future awaits you.

Experience The Grandest of Feelings

The wait is over. The time has come to give guests an unparalleled experience. Let them discover behind-the-scenes of a Broadway show, fly over the Swiss Alps aboard a private helicopter, enjoy a 24-carat facial in Dubai’s most luxurious spa, and experience the elegance and exceptional hospitality of our establishments.

These experiences evoke the thrill of discovery, the resonance of history, the romance of the senses. Majestic landscapes and exclusive boutiques. Intimate meals and shared celebrations. A world of escape awaits them.

History is all around us, but every step taken is anchored in the present moment, and the promise of adventures to come continues to drive us forward.

WHY WORK AT ACCOR

At Accor, we recognize the value of our employees. By offering each of them a range of benefits throughout their career at Accor, wherever they are, we aim to acknowledge all those who contribute to the Group’s success and influence.

We are much more than a global leader. We welcome you as you are, and you can find the job and brand that match your personality.

By joining Accor, you write every chapter of your story, and together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor,  https://careers.accor.com/fr/fr

Do what you love, take care of the world around you, dare to challenge the status quo! #BELIMITLESS