Senior Salesforce Solution Architect

Job Description:

We Dream. We Do. We Deliver.

About Merkle

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.

Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit  www.merkle.com .

Role Outline:

We are looking for a Senior Salesforce Solution Architect, French speaker, in Geneva with proven experience in leading the delivery of complex multi-cloud Salesforce solutions while working closely with the client team on site in Geneva.

As a Senior Solution Architect, you are responsible for building the bridge translating business requirements into products and technical functions. You will take ownership of a client solution across teams and technologies along the full project lifecycle. During the delivery, you will link customer staff and internal groups to ensure customer needs are mapped to our organization's skills and capabilities.

Internally you will help provide assets and knowledge transfer to ensure the growth and scalability of our offerings and the solution architecture practice.

You must have a balanced mix of technical and business skills and should act as a trusted advisor for our clients, and you take care of helping them to co-build impact and value within their digital transformation.

Here are some of the exciting tasks awaiting you:

• Developing digital transformation strategies, concepts and specifications for the implementation, enhancement and improvement of innovative platform solutions;
• Facilitating and guiding projects, to ensure business and technology are aligned;
• Directing and supervising scalable client engagements on overall technological architecture;
• Ensuring re-use and scale of our knowledge and methods;
• Sharing, training and mapping client's needs to Merkle capabilities;
• Acting as advisor or mentor for more junior colleagues on their project work and career development;
• Gathering of business requirements and translating them into workable digital solution specifications in the form of user stories and acceptance criteria;
• Defining and enhancing industry and client specific architectures;
• Advising the client on architectural solution aspects within their Vertical;
• Closely collaborating with the development teams, UX / Design teams and content teams (onsite and/or offshore);
• Preparing and facilitating client workshops for idea creation and solution finding;
• Staying up to date, or ahead, of digital trends in the market and understands how they impact the client's business.

A mix of the following is the person we are looking for:

• Degree in Computer Science and Information Technology or similar;
• Proven track record in leading global CRM multi-cloud implementations in complex environments;
• Solid knowledge of Salesforce Service Cloud and Data Cloud;
• Strong client facing profile;
• Salesforce architect certifications highly recommended (Application, system, integrations, data, sharing and visibility architect);
• TOGAF or equivalent enterprise architecture knowledge is a plus;
• Fluency in French & English;
• Availability for the onsite presence in Geneva.

Additional information

Global Reach with Local Expertise: Join a network that spans 145 countries, with over 70,000 talented employees. Collaborate with bright minds worldwide and gain insights from diverse industries and markets.

Innovation at Our Core: For over 120 years, we have been pushing boundaries to connect brands with their audiences through cutting-edge technology, creativity, and transformative solutions.

Commitment to Impact: We focus on driving meaningful outcomes for our clients and their communities, whether through increasing revenue, influencing behavior change, or fostering positive organizational culture.

Collaborative Network: Work alongside six global brands all united in delivering highly integrated and scaled transformation solutions.

Some of the benefits we offer:

• 25 days of holidays
• 2 volunteer days for charitable activities
• Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assisstance program to support your well-being
• 40-hour week & overtime compensation
• Flexible working hours model (flextime)
• Independent home office management
• State-of-the-art, creative office space with ergonomically equipped workstations
• Pet friendly offices
• Full access to Dentsu Academy, on-site learning sessions, online language courses
• Learning Allowance: Receive 40 additional hours per year for personal and professional development, on top of statutory educational leave
• Corporate benefits platform
• Referral bonus program
• Team events: company parties, monthly breakfasts, aperos

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Ready to join the team? Shape your unique career and reach your full potential. Apply now and join us in transforming the future together.

At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

#LI-MERKLE

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