Specialist 3 Unemployment Fund (Processing of extraordinary cases) 40 - 60%
Kanton Zürich
Zürich
Key information
- Publication date:14 December 2025
- Workload:40 – 60%
- Place of work:Zürich
Job summary
Join the Arbeitslosenkasse (ALK) in Zurich, enhancing local employment. Be part of a supportive team with great benefits.
Tasks
- Review and calculate unemployment benefits accurately.
- Create initial decisions for claims processing efficiently.
- Provide service-oriented advice to clients and stakeholders.
Skills
- Completed 3-year commercial training or equivalent; extensive AVIG experience.
- Strong analytical skills with a focus on process efficiency.
- Excellent communication in German, both verbal and written.
Is this helpful?
In the interest of employees and companies, the Office for Labor (AFA) contributes to strengthening the location Zurich. The labor market policy competencies are bundled in the AFA. Around 650 employees work at over 20 locations. The Unemployment Fund (ALK) is a service organization of the Office for Labor (AFA). The ALK's mandate is to clarify entitlement as well as to calculate and pay unemployment insurance (ALV) benefits. To strengthen the existing unemployment compensation team (ALE) at the Leonardo location in Oerlikon, we are looking for a committed specialist to start immediately or by arrangement.
Your tasks:
- Benefit verification and calculation of unemployment compensation
- Preparation of first-instance decisions
- Correct and prompt payment of unemployment compensation
- Ensuring legally compliant AVIG implementation
- Handling daily business with own case files
- Providing telephone and written information to our customers
- Service-oriented and competent advice to all stakeholders
- Handling complex cases in the areas of disability insurance (IV), employer-like status (AgäS), self-employed (SE), in case of doubts about claims from employment contracts (Art. 29 AVIG), coordination with other social insurances (Art. 28 AVIG)
Your profile:
- Completed 3-year commercial basic training or equivalent commercial education
- Many years of professional experience in AVIG implementation
- Completed further training in social insurance is an advantage
- Process-oriented, efficient, decisive, and a pronounced flair for numbers
- Strong teamwork skills
- Confident and networked thinking as well as pronounced perseverance in handling complex case constellations
- Curious about legal issues and open to new things
- Very good oral and written German skills
We offer:
- Meaningful, interesting, and varied work with high personal responsibility
- Opportunity to develop within the organization through an established training and further education model
- Attractive employment conditions according to cantonal guidelines
- Home office option as well as the possibility to work at two different locations (Zurich Oerlikon and Winterthur)
- Contribution to meal costs (Lunch-Check)
You appreciate a lively environment with stable and fair framework conditions and want to be part of a strong team – contribute ideas, optimize processes, and master everyday life with humor? Then we should definitely get to know each other - Sibylle Voglhuber, Head of Department, phone 043 258 10 54, will be happy to provide you with further information. We look forward to your application. Learn more about us and our employees at www.zh.ch/afa.
