Kanton Graubünden
Chur
12 hours ago
ICT service manager
- 02 March 2026
- 100%
- Permanent position
- Chur
Job summary
Join the Grisons Canton, Switzerland's only trilingual canton. Experience a dynamic work environment with great benefits.
Tasks
- Advise and support offices in selecting suitable ICT services.
- Analyze disruptions and derive improvement measures.
- Manage the ICT service catalog and optimize processes.
Skills
- Professional training in IT or extensive experience in a similar role.
- Strong knowledge of ITIL processes and ITSM tools.
- Excellent customer orientation and communication skills.
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About the job
The only trilingual canton in Switzerland is diverse in economic, cultural, and political profile. With an area of 7106 km², Graubünden is the largest canton in Switzerland and with 150 valleys, 615 lakes, 140 tourist resorts, and countless days of sunshine per year, it offers a high quality of life. The cantonal administration of Graubünden is as diverse as our landscape.
ICT service manager
IT Office | 60–100 % | Chur
Are you ready to contribute to the development of the digital transformation? As the IT service and competence center of the cantonal administration of Graubünden, we support our services with a secure basic infrastructure and state-of-the-art applications. Together with you, we will advance the digital transformation of the Canton of Graubünden.
For this purpose, as the IT Office, we are looking immediately or by agreement for an ICT service manager.
- You advise our offices and support them in choosing the most appropriate ICT services
- You analyze interruptions, related problems, and changes and derive improvement measures
- You manage the ICT service catalog
- You work closely with our internal ICT teams and support them in introducing new ICT services
- You optimize ICT service management processes
- You are responsible for license management and oversee its further development
- You prepare reports, indicators, and other decision-making bases
- Professional training or further education in computer science or several years of experience in a similar role
- Solid practical knowledge of ITIL processes as well as the use of ITSM tools
- Strong customer orientation, high quality awareness, and excellent communication skills
- Initiative, perseverance, and a structured, solution-oriented working method, with a team-oriented attitude
- Good knowledge of spoken and written German
Do you have questions? Contact Roman Aebli, head of ICT customer service, +41 81 257 30 95 or Heinz Patt, head of personnel, +41 81 257 31 70.
We only accept direct applications. We will not consider requests from placement agencies.
Application deadline: March 19, 2026
