Concierge (m/f/d), Winter Season, December 2025 - March 2026

Concierge (m/f/d), Winter Season, December 2025 – March 2026

Become part of our team at The Alpina Gstaad

At The Alpina Gstaad we redefine the essence of Swiss luxury and hospitality. Nestled in the stunning landscape of the Bernese Alps, our five-star superior hotel is a place of elegance, authenticity, and subtle sophistication. Combining traditional alpine charm with modern style, The Alpina Gstaad is much more than a luxury hotel – it is a refuge where nature, culture, and luxury merge in perfect harmony to create a true feeling of home.

Since the opening of our house, we have earned an international reputation for exceptional service, sincere personal care, and creating unforgettable memories. Rooted in Swiss values such as precision, discretion, and warmth, we are proud to offer a welcoming atmosphere that is both exclusive and familiar.

Our team is the heart of our success. We create a working environment where motivated and talented people come together to shape unforgettable guest experiences. Discover our current career opportunities below and take the next step in your professional career with us. 

Brief & concise

• Completed training in hotel management

• Experience in a similar position in a comparable luxury hotel

• Strong leadership skills and ability to work in a team

• Very good English skills and at least one other language (German or French)

• Confident, professional, and authentic appearance – also in written communication

• Very good knowledge of the local culture and offerings is a great advantage

• Comprehensive understanding of all processes at the reception and concierge desk

• High organizational talent and structured working method

• Sensitivity to situations and people – anticipating and acting proactively

Your profile

Main tasks

• Active support and confident representation of the Chief Concierge

• Taking responsibility for the team at the concierge desk in the absence of the Chief Concierge

• Efficient organization and reliable execution of all internal and external guest requests

• Competent contact person for guests for all concerns and challenges

• Secure management of mail and monitoring of fire alarm systems

• Timely forwarding of incoming guest messages

• Sale of hotel services as well as fulfillment of individual special requests with the utmost discretion

• Ensuring smooth operation in the concierge area – both operationally and personnel-wise

• Professional and solution-oriented handling of guest complaints

• Strict implementation of hotel-specific standards and the quality management system (AMS)

• Consistent adherence to and implementation of the standards of the Environmental Management System (EMS)

• Independent processing and coordination of all reservations (tee times, taxis, external restaurants, etc.)

Why you should join us

At The Alpina Gstaad, we place great value on providing our employees with an inspiring environment just like our guests. We promote your development, well-being, and satisfaction with unique benefits:

• Staff accommodations – various categories in the region are available to our seasonal employees
• Individual training programs – internal and external, to unlock your potential
• Employee fitness studio in Schönried – modernly equipped for your health and well-being
• Employee vehicle – use our Audi Q3 Sportback for your leisure activities
• Excellent working environment – characterized by respect, team spirit, and excellence, where every achievement counts

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